2021 wholesale supply chain trends: COVID resets priorities
2021 wholesale supply chain trends reflect lessons learned from COVID-19 as distributors focus on supply chain planning. The post 2021 wholesale supply chain trends: COVID resets priorities appeared...
View ArticleShould I stay or should I go? Insurance companies grapple with innovation
Insurance companies and innovation don't often seem to go hand-in-hand, but as customer expectations rise, the industry must make changes. The post Should I stay or should I go? Insurance companies...
View ArticleHow to improve citizen services: Digital governing requires empathy + CX
CX is complicated. Governing is difficult. It's no wonder why leaders want to know how to improve citizen services in a digital world. The post How to improve citizen services: Digital governing...
View ArticleCustomer self service + utilities: Definition, benefits, pitfalls
Utilities need to take self-service beyond the basics with innovative, value-added features that put customers first. Bring customer self-service back from the dead by making it mobile, entertaining,...
View ArticleCloud vs. on premise: Why the choice is obvious
When considering cloud vs. on-premises, the choice for businesses today is obvious. Cloud saves money, time, and paves the way for innovation. The post Cloud vs. on premise: Why the choice is obvious...
View ArticleRetail 2021: Strategies for picking up the pieces after COVID
What will retail look like in 2021 after COVID-19 upended the industry? For retailers in 2021, COVID will have lasting effects. The post Retail 2021: Strategies for picking up the pieces after COVID...
View ArticleHow to build an omnichannel communication strategy
We all know it’s a pain to repeat yourself on a customer service call. We want the phone rep to know about our order history, the conversation we had with live chat, and the email we sent last week....
View ArticleTikToks that prove even a pandemic can’t change work dynamics
Even amid a pandemic, some things never change. One might make the argument that corporate TikTok is a form of therapy. Judge for yourself. The post TikToks that prove even a pandemic can’t change work...
View ArticleGrow your heart 3 sizes: 2020’s best holiday ads to lift your spirits
The best 2020 holiday commercials to lift your spirits after a tough year include heartwarming ads from Amazon and Disney. The post Grow your heart 3 sizes: 2020’s best holiday ads to lift your spirits...
View Article2020 holiday e-commerce stats: Online + mobile deliver stunning results
2020 holiday e-commerce stats show one thing is certain after this year: Online sales and mobile commerce are the future for retailers, with mobile driving up to 50% of total sales for the biggest...
View ArticleIntelligent automation: Improving the future of work via next-gen ERP
Intelligent automation is poised to change how we work. How can businesses prepare for the future and leverage next-gen ERP to succeed? The post Intelligent automation: Improving the future of work via...
View ArticleConfigure, Price, Quote: How to become resilient, profitable, and sustainable
Configure, Price, Quote is key to business growth in a rapidly changing market. Here are CPQ benefits that can help your sales team soar. The post Configure, Price, Quote: How to become resilient,...
View ArticleCustomer data activation strategy: Why you need one, ASAP
What is a customer data activation strategy and why do you need one? Brand success hinges on how well you handle customer data. The post Customer data activation strategy: Why you need one, ASAP...
View ArticleE-commerce product visuals: 4 trends for beautiful CX in 2021
Online retailers leaned more heavily on e-commerce product visuals to engage customers during COVID-19. In 2021, expect to see even more AR, 3D, and product configurators as retailers navigate a...
View ArticleIt was almost like a dream: Creating content to inspire + transform
When it matters most, people will either turn to you or from you. No amount of money can overpower the human instinct, and it's humans who run businesses. The post It was almost like a dream: Creating...
View ArticleThe ultimate guide to customer experience: Definition, strategy, examples
Here's everything you need to know about customer experience. Find out what it takes to make your brand shine and win. The post The ultimate guide to customer experience: Definition, strategy, examples...
View ArticleE-commerce analytics: Real-time insights fuel smart CX
No more guessing games: With e-commerce analytics, businesses get real-time insight to help them deliver the most effective customer experience. The post E-commerce analytics: Real-time insights fuel...
View ArticleOnline grocery shopping: There’s no going back now
Rewind the clock back to March and most of us can relate to the frustration of long lines at supermarkets, stockpiling shoppers, and trying to win an online grocery shopping delivery slot. Altogether,...
View ArticleCalifornia Privacy Rights Act: What companies need to know
The California Privacy Rights Act gives consumers more control over their data. Here's what businesses need to know and what they can do to win consumer trust. The post California Privacy Rights Act:...
View ArticleServitization model: How successful businesses do it
How can manufacturers approach the servitization model? Here's how businesses expand their focus beyond products to services - and succeed. The post Servitization model: How successful businesses do it...
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