Rewind the clock back to March and most of us can relate to the frustration of long lines at supermarkets, stockpiling shoppers, and trying to win an online grocery shopping delivery slot. Altogether, it was a stressful experience that we want to forget. For grocers, it triggered a monumental shift. COVID-19 forced them to make […]
The post Online grocery shopping: There’s no going back now appeared first on The Future of Customer Engagement and Experience.