IoT in insurance: Radical change, powerful potential
IoT in insurance is helping drive some of the most massive change in the history of the industry. Propelled by IoT and AI, the insurance industry is changing its approach to risk. It’s evolving from...
View ArticleSolving the talent shortage in field service for happier customers
For many field service organizations, a lack of skilled technicians makes it hard to meet customer needs. Find out how to solve the problem for better service and happier customers. The post Solving...
View ArticleField service digital transformation: 5 pitfalls to avoid
Getting field service digital transformation right is essential for improving service and boosting customer satisfaction. Don't make these mistakes. The post Field service digital transformation: 5...
View ArticlePost-pandemic business plan: A primer for moving forward
A post-pandemic business plan builds on lessons learned by making empathy and unity top priorities, no matter the industry. The post Post-pandemic business plan: A primer for moving forward appeared...
View ArticleIndustrial Internet of Things: Welcome to Industry 4.0
The Industrial Internet of Things is revolutionizing the industrial sector. Here's what you need to know about industrial IoT. The post Industrial Internet of Things: Welcome to Industry 4.0 appeared...
View Article5 CPG retail trends that will define the industry in 2021
Here are five CPG retail trends to watch in 2021. The COVID-19 pandemic will continue to impact the way CPG companies do business. The post 5 CPG retail trends that will define the industry in 2021...
View Article4 maintenance KPIs for smooth operations in the field
Here are 4 maintenance KPIs field service managers should use to avoid downtime and damages from faulty machinery. The post 4 maintenance KPIs for smooth operations in the field appeared first on The...
View ArticleDynamic pricing strategy: 3 steps for business survival
The pandemic forced businesses to re-examine what digital transformation means to their bottom line. In this volatile environment, dynamic pricing has become a must-have, giving companies the agility...
View ArticleHere we are now, entertain us: The future of shopping
The future of shopping is entertainment. It's not enough to just have an online storefront. Brands have to do more. Consumers today are looking for novel, immersive, and entertaining shopping...
View ArticleCracking the case of missing retail revenue: Brick and mortar after COVID-19
Retailers embraced digital when lockdowns began. Now that the convenience of e-commerce is clear, what does brick and mortar after COVID-19 look like? The post Cracking the case of missing retail...
View ArticleHow to train a remote sales team for success in the next normal
Sellers need more than the traditional annual sales training bootcamp. Ongoing, on-demand training gives them the skills they need to succeed in today's virtual environment. The post How to train a...
View ArticleImproving the customer experience in 2021: A CX checklist
Improving the customer experience is mission critical for brands in 2021. Here's a checklist to help you make your CX resolutions -- and keep them. The post Improving the customer experience in 2021: A...
View ArticleCustomer-centric companies: Where culture eclipses technology
Customer-centric companies like Amazon and Alibaba teach us more about the value of a customer-first mindset than technology. The post Customer-centric companies: Where culture eclipses technology...
View ArticleInnovation awards 2021: Inspirational stories of success
Inspiring change and developing innovation capacity in organizations has probably never mattered more, from SME’s to large enterprises alike. The post Innovation awards 2021: Inspirational stories of...
View ArticleWhat is social commerce? Everything you need to know
Social commerce is the use of a social platform for e-commerce sales, and it's massive: By 2027, it's projected to drive $604 billion in sales. The post What is social commerce? Everything you need to...
View ArticleRising food prices, growing anxiety: Retailers grapple with consequences
Rising food prices increases anxiety on many levels. What happens when people can’t afford food? What if food takes up more of the average consumer’s budget, leaving little for other items? How will...
View ArticleTop B2B e-commerce challenges and how to overcome them
Here are the top B2B e-commerce challenges companies face when transforming their commerce model to meet the needs of today's B2B buyers. The post Top B2B e-commerce challenges and how to overcome them...
View ArticleCX benefits of microservices: Scaleable, inexpensive, rapid response
The benefits of microservices for improving customer experience are immense, allowing companies to tune services for the best results. The post CX benefits of microservices: Scaleable, inexpensive,...
View ArticleRed tape: A menace to citizen experience management
Government red tape costs everyone involved a lot of money, time, and headaches. Discover how to improve citizen experience management. The post Red tape: A menace to citizen experience management...
View ArticleHow robotic process automation became the unsung hero of 2020
Robotic process automation is changing business for the better. Discover RPA benefits like cost-saving, increased productivity, and better CX. The post How robotic process automation became the unsung...
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