How is IoT affecting business? By solving age-old problems with data
We've seen what 2020 has done to companies. Discover how IoT is affecting business - in a good way - by solving enterprise problems with data. The post How is IoT affecting business? By solving age-old...
View ArticleMobile commerce trends 2021: Mobile sales will dominate B2B, B2C, DTC
Mobile commerce trends in 2021 will drive a lion's share of all commerce revenue, including in B2B, B2C, DTC, and industries. The post Mobile commerce trends 2021: Mobile sales will dominate B2B, B2C,...
View ArticleIn a pandemic, Industry 4.0 technologies help businesses survive
COVID-19 is accelerating the move towards Industry 4.0 technologies like the Internet of Things (IoT) and edge computing. The post In a pandemic, Industry 4.0 technologies help businesses survive...
View ArticleReality sets in on 2020 holiday shopping season
This holiday shopping season is starting to look bleak with a resurgence of COVID-19 cases and mounting financial worries. Consumers with money will shop online, but will their gifts arrive in time?...
View ArticleWholesale and supply chain: How distributors can add value
How can wholesale distributors add value to the supply chain? By becoming service advisors and providing other value-added services. The post Wholesale and supply chain: How distributors can add value...
View ArticleHoliday e-commerce strategy: 4 essentials for smooth shopping
A strong holiday e-commerce strategy is critical for brands looking to re-coop losses from earlier in the year as shoppers go online. The post Holiday e-commerce strategy: 4 essentials for smooth...
View ArticleBrand community + customer care: Driving 2021 business trends
Learn how combining brand community with customer care improves loyalty, CX, customer engagement, and boosts your bottom line. The post Brand community + customer care: Driving 2021 business trends...
View Article2021 CX retail trends: How to defy the decline of brick-and-mortar
Discover four 2021 CX retail trends that are crucial to adapting your sales for seamless e-commerce and customer experiences. The post 2021 CX retail trends: How to defy the decline of brick-and-mortar...
View ArticleWhat sports can teach entrepreneurs: Life lessons for business success
Here's what sports can teach entrepreneurs: The discipline, determination, and perspective needed to attain business success. The post What sports can teach entrepreneurs: Life lessons for business...
View ArticleProgressive web apps: The app-less revolution is coming
With mobile commerce surging during COVID-19, PWAs are emerging as key customer engagement tools. But will progressive web apps finally reach critical mass? The post Progressive web apps: The app-less...
View Article2021 HR trends: The future of human resources, humanized
The employee experience sits atop 2021 HR trends, which also include engagement, productivity, wellness, flexibility, tech, and purpose. The post 2021 HR trends: The future of human resources,...
View ArticleE-commerce optimization checklist: 6 quick wins
Use this e-commerce optimization checklist to boost web store performance and improve customer experience. It's not as hard as you might think. The post E-commerce optimization checklist: 6 quick wins...
View ArticleHow to gain customer insights: Let AI be your guide
Customer insights are critical, but what's the best way to get them? Read how AI is improving traditional methods of focus groups and survey research. The post How to gain customer insights: Let AI be...
View ArticleThe real deal: How edge and IoT technologies boost business
Powerful computing is getting things done – even with no people around. How? Most credit goes to the use of edge and IoT technologies. The post The real deal: How edge and IoT technologies boost...
View ArticleHow to earn customer trust: The steps from search to sale
Wondering how to earn customer trust in a wary world? From search optimization to seamless engagements to great service, we've got answers. The post How to earn customer trust: The steps from search to...
View Article2021 customer service trends: Doubling down, post-pandemic
2020 put the spotlight on customer service as businesses dealt with spikes in service demand and dramatically different consumer patterns. After a tumultuous year, what are the customer service trends...
View ArticleGhost of Christmas Present: UPS limits holiday shipping for retailers
Another blow for retailers arrived on Cyber Monday: As all e-commerce shopping records are smashed, UPS limited shipping for big brands in an effort to keep up with the overwhelming demand. The post...
View ArticleThe wind shows us how close to the edge we are: COVID-19 update
COVID-19 update for Sunday, December 6, 2020: The news, updates, and data you need to know, along with a dose of hope. The post The wind shows us how close to the edge we are: COVID-19 update appeared...
View ArticleGenerational payment methods: How Gen Z, millennials, and boomers compare
How do Gen Zers, millennials, and boomers compare when it comes to generational payment methods? New data reveals intriguing insights that can help you provide smarter payment experiences. The post...
View ArticlePower Up: Expert Tips to Supercharge Your CX in 2021
What does customer experience in 2021 look like? Industry experts detail the trends and requirements they expect to be most important. The post Power Up: Expert Tips to Supercharge Your CX in 2021...
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