Jack Dyson: The man, the myth, the legend
We spend a lot of our lives at work. What makes it tolerable (or not) is the people we work with, and it's been a joy to work with Jack Dyson.
View ArticleClose the consumer trust gap or risk losing holiday sales
When consumers visit your site, do they trust it enough to make a purchase? Tips for improving your site to earn longtime loyalty.
View ArticleMedTech: Definition, benefits, and the future of health
Medtech combines innovation, commerce, and compassion by addressing patient and provider pain points with solutions that benefit both.
View ArticleSchöne neue Shopping-Welt: Reply bringt das Commercial Metaverse in Schwung
Starthilfe für das Commercial-Metaverse gibt der SAP-Partner Reply. Warum gerade die Modeindustrie davon profitiert und welche Chancen die Eröffnung virtueller Einkaufswelten dem Handel bietet,...
View ArticleBetter than good: Making customer service the best-ever experience
Make your customer service experiences more than "meh" and watch loyalty soar.
View ArticleQuiet quitting, acting your wage, and the TikTok of it all
Burnout has entered the chat: Quiet quitting doesn't mean quitting your job, but rather unsubscribing from the above-and-beyond mentality.
View ArticleHR trends 2023: Melding humanity and hybrid work to retain top talent
HR trends 2023 are all about putting people first by improving the employee experience, humanizing management, and getting hybrid work right.
View ArticleGreenwashing: Definition, stats, examples, and how to avoid it
Greenwashing is a growing problems that's driving consumer skepticism of corporate environmental claims. Get examples, stats, and tips to avoid it.
View ArticleWas ist E-Commerce? Definition, Vorteile, Beispiele
Seit den Anfangstagen des Internets hat der E-Commerce die Welt des Handels fundamental verändert. Inzwischen umfasst der Begriff eine Vielzahl von Geschäftsmodellen und Strategien für Groß- und...
View ArticleBrand building: 3 lessons from HBO’s House of the Dragon
HBO's Game of Thrones spinoff and mega hit offers lessons in how to build a brand after experiencing a backlash in support.
View ArticleRedefining your customer data strategy for amazing results
New research shows how companies are taking a more comprehensive and customer-centric approach to customer data with an eye on a big payoff.
View Article2023 wholesale distribution trends transforming the industry
After a tumultuous start to the decade, what are the trends wholesale distributors should watch for in 2023? See the top trends, including increased competition, personalization, and resilient supply...
View ArticleUser generated content: Definition, benefits, examples
Building marketing campaigns around UGC can make them much more powerful. Here's what you need to know about this hot marketing trend.
View ArticleSAP Customer Experience LIVE Berlin: Jetzt noch schnell anmelden
Jetzt noch schnell zur SAP Customer Experience LIVE anmelden! Nach New York und London findet der Abschluss der World-Tour am 9.11.22 in Berlin statt. Spannende Keynotes, die neuesten...
View ArticleCustomer service is the front line as pressures for utilities mount
With more customers worried about paying their bill, utility companies need to step up their customer service by making it not only efficient, but empathetic.
View ArticleMarketing and the metaverse: Meeting customers where THEY want to meet you
Consumers aren't leaving the internet behind in exchange for the metaverse. How can marketers keep up?
View ArticleMit Hilfe von KPS erreicht CHRIST Juweliere Omnichannel-Exzellenz
CHRIST Juweliere und Uhrmacher seit 1863 verwirklicht ein wegweisendes Omnichannel-Konzept. Die größte deutsche Juwelierkette steht für eine extrem erfolgreiche digitale Transformation – dank der SAP...
View ArticleCloud computing trends 2023: Top predictions, stats, and growth drivers
Moving to the cloud is no longer optional – its benefits + capabilities prove vital for transformation in an uncertain economy. Discover the top 2023 cloud computing trends.
View ArticleStanding in line in the middle of nowhere: Inflation and supply chain
Inflation and supply chain disruption are wreaking worldwide havoc as cost-of-living prices soar and economies falter.
View ArticleComposable commerce: Definition, benefits, and tradeoffs
Composable commerce is all the rage as brands build up their digital commerce capabilities. Learn the pros and cons of this emerging model.
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