Delight doesn’t fly: Digital customer engagement for the future
Brands need to revamp their approach to digital customer engagement to reach the high bar of digitally native consumers.
View ArticleDMEXCO 2022: Mit einem intelligenten Einkaufserlebnis Kunden begeistern
Nach fast drei Jahren Zwangspause wieder live in der Domstadt: Auf der DMEXCO dreht sich alles um den digitalen Fortschritt und wie Sie ihn erreichen können. Im FCEE-Blog gibt Christian Sülzer einen...
View ArticleFrenemies no more: Sales and marketing align for B2B success
Learn how sales and marketing can collaborate on account engagement for faster outcomes and more revenue.
View ArticleThe Great Regret: Workers second-guess joining the Great Resignation
Many workers who quit during last year's Great Resignation are now feeling the Great Regret. Learn ways to overcome regret and move on.
View ArticleBack to reality: As summer ends, post-vacation blues about to hit hard
The return to work and regular routines after time off is tough. See some of the best post-vacation takes from Twitter and TikTok to help you get ready.
View ArticleSales performance management software: Work smarter, not harder
Discover the benefits of sales performance management software and how it helps enterprises tackle modern sales challenges.
View ArticleHow to promote sustainable consumption, minus greenwashing
While many consumers say they support sustainability, it's often more talk than action. Find out what brands can do to close this attitude-behavior gap.
View ArticleCEX Trendradar Deep Dive: Erfolgreich verkaufen heute und in Zukunft
Harald Henn und Prof. Dr. Nils Hafner geben nicht nur das jährliche CEX Trendradar heraus. Kürzlich haben sie auch einen „Deep Dive“ vorgelegt. Er soll dabei helfen, das Thema CX im E-Commerce noch...
View ArticleGreatest hits of Customer 360: Definition, benefits, examples
We're getting closer to the CX holy grail. Learn about Customer 360, the benefits of a unified comprehensive profile for brands, and the role of CDP in achieving it.
View ArticleE-commerce supply chain: Prepping for the next generation
With its high expectations for customer experience and sustainability, Gen Z is forcing brands to rethink their e-commerce supply chain.
View ArticleFriday vibes: More than ready for the weekend
You're not alone: These TikTok videos offer some funny (and revealing) takes on corporate life.
View ArticleThe evolution to everything as a service: Overcoming obstacles
Making the transition to XaaS isn't easy. Find out how to tackle the challenges to becoming an integrated solution provider.
View ArticleAmerican Data Privacy and Protection Act: What brands need to know
Learn how the proposed American Data Privacy and Protection Act could impact businesses and how they handle personal data.
View ArticleModebranche als Vorreiter beim Re-Commerce – noch nie war Gebrauchtes so im...
Für die Kundinnen und Kunden im Einzelhandel – so Studien – wird das Thema Nachhaltigkeit immer wichtiger und sie kaufen bewusster denn je. Das gilt besonders beim Thema Mode. Im FCEE-Blog gibt es...
View ArticleCustomer servicing vs. customer service: Getting it right
Customer servicing is the job of an entire organization, not confined to a single department. It's about truly solving customer problems.
View ArticleAmazon FBA jumpstart: Financing options and seller tips
Learn how to finance your Fulfillment by Amazon business and get expert advice on how to grow your FBA for long-term success.
View ArticleHow to increase profitability: 5 best strategies for growth
The best strategies to increase profitability include omnichannel experiences, keeping a handle on delivery and returns, and a connected CX.
View ArticlePassion vs purpose: What’s better for business?
Explore the difference and between passion and purpose at work and why companies should shift their focus to drive better business performance.
View ArticleWhy are you so obsessed with me: How customer-focused brands win
Customer-obsession delivers big business results. Read the data and stats to learn how to up your marketing game.
View ArticleHead in the clouds, sustainability goals on the horizon
Earth – it's a great place – if we can keep it. Learn how the cloud helps companies meet sustainability goals AND reduce their impact on the planet.
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