The future of service resolution: End-to-end, automated case flows
Learn how service resolution is improved through automated case flow creation that orchestrates diagnosis, troubleshooting, logistics, and field service operations.
View ArticleReal customers, engaged with your brand: Enter data authentication
In a cookieless future, data authentication is key to creating customer relationships and understanding the intent of collected data in downstream systems.
View ArticleOverstock, under-stock, out of stock: Retail inventory management outlook
After two years of turbulence, retail inventory management remains a tough job. Find out how retailers can tackle the challenge.
View ArticleThe future of ERP is autonomous and ambidextrous
The future ERP system helps companies improve operational execution and explore opportunities for growth simultaneously.
View ArticleCustomer loyalty vs. brand loyalty: Differences, stats, tips
Learn how to distinguish customer loyalty from brand loyalty and what companies can do to boost brand loyalty.
View ArticleDTC challenges: 5 ways brands can cope in difficult times
A DTC company faces a lot of challenges today, but there are steps direct-to-consumer brands can take to succeed in difficult times.
View ArticlePersonalized email: Relevant messages get real results
What's the secret to getting email marketing right? Discover how personalized emails boost customer experience, open rates, and conversion.
View ArticleSo überstehen E-Commerce-Marken den Bärenmarkt
Schon seit einiger Zeit herrscht auf dem Aktienmarkt eine bärische Stimmung, der auch die Kurse von vielen börsennotierten E-Commerce-Anbietern nach unten treibt. Gleichzeitig steigen die Preise für so...
View Article2022 holiday shopping: 3 ways retailers can brace for impact
As a recession looms, retailers face a cloud of uncertainty this holiday shopping season. They're preparing by focusing on supply chains, customer loyalty, and omnichannel strategies.
View ArticleHow immersive technologies boost e-commerce, CX, and sales
Immersive technologies like 3D product images help bridge the gap between in-store and online shopping and boost conversion rates.
View ArticlePurpose and the C-suite: Social sustainability is mission-critical
Social sustainability takes center stage in the C-suite, with data and dollars indicating greater success for brands that focus on the greater good.
View ArticlePicture this: Shoppable Instagram boosts DTC engagement and sales
Click into the future of commerce: Shoppable Instagram can help direct-to-consumer brands build deeper connections with customers and rev sales.
View ArticleConnected business benefits: Intelligent customer service, happy customers
Connected business benefits include happier customers and happier employees – that's the philosophy of intelligent customer service.
View ArticleG2 report summer 2022: SAP Emarsys a leader in 36 categories
The G2 summer 2022 report recognized SAP Emarsys as a leader in 36 categories, including loyalty, implementation, and usability.
View ArticleGreen commerce and the rise of the conscious consumer
Green commerce models are growing as consumers look to reduce their environmental impact by purchasing used items or renting.
View ArticleBad customer experience: Why CX is getting worse and how brands can reverse...
Every business begins and ends with how customers feel about the experiences you provide, but studies show that bad customer experience is on the rise. Learn how to improve CX – and outcomes.
View ArticleGen Z and Generation Alpha rising: How brands can win customers for life
Gen Z is the current powerhouse in the retail space, but brands are already sizing up the next generation of shoppers. With Gen Alpha, it's a chance to start early and win customers for life.
View ArticleHow to grow your online store: 5 ways to ramp up sales
Competition in the e-commerce market is fierce. Grow online sales by boosting website performance, improving SEO, leveraging social media, and improving order fulfillment.
View ArticleFriday roundup: 5 light-hearted posts for tough days
Times feel a bit surreal lately, so we've rounded up some of our most light-hearted and entertaining posts to help you welcome the weekend.
View ArticleGuerrilla marketing makes a comeback in the CPG playbook
With the rise of the privacy-first web, guerilla marketing is making a resurgence, especially for CPG food and beverage brands.
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