What is employee experience management: Definition, benefits, strategy
Learn about employee experience management and why it matters. Improving employee experience unlocks big business benefits. The post What is employee experience management: Definition, benefits,...
View ArticleManaging change in finance requires transformation
The only way CFOs can help their companies move forward is by transforming finance. Here's how an intelligent ERP helps. The post Managing change in finance requires transformation appeared first on...
View ArticleCPG industry trends: Prepping for what’s ahead in 2022
Consumer products companies need to get ready for more change next year as consumer preferences continue to shift and the market becomes even more competitive. The post CPG industry trends: Prepping...
View ArticleWhat is digital experience management? Definition and benefits
Digital experience management has become a priority for many companies. Here, we explore the growing DXM trend and why it matters. The post What is digital experience management? Definition and...
View ArticleCX isn’t an area of a business – it IS business
Business is about buying things, selling things, and engaging with customers. CX is about providing experiences that make people want to engage with you, buy from you, and buy again. The post CX isn’t...
View ArticleBOOM! 2021 holiday e-commerce stats: +481% GMV, 110% YOY growth
Black Friday and Cyber Monday sales fell around the globe, but SAP Commerce Cloud customers saw their 2021 holiday e-commerce stats skyrocket. The post BOOM! 2021 holiday e-commerce stats: +481% GMV,...
View ArticleMake them swoon: How to create the best retail personalization
To get the most out of the holiday shopping season, retailers need to deliver personalized experiences that wow their customers. But how? The answer is in the data. The post Make them swoon: How to...
View ArticleIt’s better in the cloud: How two companies improved customer service
Companies are improving customer service to increase customer loyalty, boost brand value, and grow business. Discover two real-life examples. The post It’s better in the cloud: How two companies...
View ArticleSocial customer experience management: Definition, benefits, examples
Companies today can’t afford to ignore social media in their customer experience. Here's how you can start socializing your CX today. The post Social customer experience management: Definition,...
View Article6 omnichannel grocery trends that are here to stay
The future of grocery shopping is omnichannel. To keep order volume up and customers happy, grocers need to keep up with six growing consumer trends. The post 6 omnichannel grocery trends that are here...
View ArticleHow to personalize digital experience and shine a light on customers
Want to deliver a personalized digital experience that sets you apart from the competition? In order to stand out, you've got to put your customers in the spotlight. The post How to personalize digital...
View ArticleIn tech we trust: How modern finance ERP is transforming the industry
Enterprises today look to their finance leaders to continuously transform finance functions and help the business run faster. The post In tech we trust: How modern finance ERP is transforming the...
View ArticleWholesale e-commerce trends: Study reveals must-know data for 2022
Whether the pandemic fades away or lingers, e-commerce remains table stakes for all distributors, as an eye-opening study revealed massive shifts in the industry. The post Wholesale e-commerce trends:...
View ArticleTotal experience: Definition, benefits, tips of TX
Learn how total experience (TX) combines customer experience, employee experience, user experience, and multiexperience to transform business. The post Total experience: Definition, benefits, tips of...
View ArticleCustomer service trends 2022: Service becomes savior
Customer service trends in 2022: More companies will make service a priority to drive growth, customer loyalty, and C-suite strategies. The post Customer service trends 2022: Service becomes savior...
View ArticleOrder fulfillment 2022: Delivering much more than product
If a product arrives late or broken, the consumer blames your brand. Discover order fulfillment strategies to help keep ALL of your brand promises, including delivery. The post Order fulfillment 2022:...
View ArticleProfile segmentation: The benefits of customer personalization
Discover why first-party data and customer profile segmentation go hand-in-hand and how three brands use them to deliver 1:1 personalization. The post Profile segmentation: The benefits of customer...
View ArticleMobile masterpiece: Creating omnichannel retail and stand-out CX
Mobile retail is a huge revenue and growth opportunity for brands that do it right. Here's how one retailer boosted profits with mobile-first CX. The post Mobile masterpiece: Creating omnichannel...
View ArticleMartech trends 2022: Personalization, privacy, and purpose
As we head into 2022, marketing technology will become more integrated, allowing marketers to focus on creating personalized CX for D2C success. The post Martech trends 2022: Personalization, privacy,...
View ArticleHow to create a winning returns policy and keep customers happy
A solid, well-planned returns policy is essential for e-commerce success. Find out what to do -- and what not to do -- by comparing how top online sellers handle returns. The post How to create a...
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