The secret sauce for the best B2B CX: Psst, it’s in the data
Today's B2B customers want B2C experiences. By leveraging customer data, manufacturers can transform their CX and win over buyers. The post The secret sauce for the best B2B CX: Psst, it’s in the data...
View ArticleDismantling The Monolith: The Future of Business Is Agile
Complex systems with numerous interconnected systems (like e-commerce) may only integrate and customize small subsets of functionality. That’s where monoliths and microservices become perfect partners....
View ArticleBrand devotion: 10 best customer loyalty programs
Customer loyalty programs are essential for staying ahead of the competition. Here, we look at some of the best loyalty programs around. The post Brand devotion: 10 best customer loyalty programs...
View ArticleIn a CX minute: Thoughts on customer experience, August 18, 2021
Customer experience trends for the week of August 18, 2021: The news, updates, and discussions you need to know in a CX minute. The post In a CX minute: Thoughts on customer experience, August 18, 2021...
View ArticleLess is more: Creating the best omnichannel retail
The best omnichannel retail strategy focuses on the channels that matter most to your customers and providing seamless customer experience. The post Less is more: Creating the best omnichannel retail...
View ArticleCDP: Use real-time customer insights to understand and solve pain points
The key to building lasting customer relationships? Learn how to unlock real-time customer insights and pain points based on data with a CDP. The post CDP: Use real-time customer insights to understand...
View ArticleOnboarding and the myth of 30-60-90 planning
A 30-60-90 day plan is often the starting point for new employees, but can turn into a bloated disaster. There's a simpler approach. The post Onboarding and the myth of 30-60-90 planning appeared first...
View ArticleData compliance: An ultimate guide to consent, privacy, and best practices
Data compliance encompasses the standards and regulations in place to ensure data is secure, protected from data theft, misuse, and loss. Here's a primer on getting started. The post Data compliance:...
View ArticleWomen’s Equality Day 2021: No glass ceiling in site from the edge
It's Women's Equality Day 2021, but It'll be 135.6 years before women and men reach parity on a range of factors, versus the 99.5 years cited in 2020. The post Women’s Equality Day 2021: No glass...
View ArticleThe benefits of 5G for customer experience are game-changing
5G wireless technology will impact the way we live and work. 5G promises to boost customer experience in both the B2C and B2B worlds. The post The benefits of 5G for customer experience are...
View ArticleHistory repeats: Pandemic, labor shortage, and The Great Resignation
How can companies attract top talent through - and beyond - the Great Resignation and post-pandemic labor shortage? The post History repeats: Pandemic, labor shortage, and The Great Resignation...
View ArticleThe undeniable impact of customer service on business success
The impact of good customer service on a business has grown in the wake of the pandemic. Improving service boosts customer loyalty and the bottom line. The post The undeniable impact of customer...
View ArticleConsumer brands and the omnichannel customer: Playing for keeps
Consumer brands must meet modern buyers where they really are to succeed in the DTC world. Find out what it takes to win over today's omnichannel consumer. The post Consumer brands and the omnichannel...
View ArticleBlack Friday 2021 trends: What retailers can expect
Last year's holiday shopping season was all about e-commerce. Retailers should plan on more of the same as pandemic-driven shopping trends continue to grow. The post Black Friday 2021 trends: What...
View ArticleAutomated order processing puts distributors closer to customers
By automating order processing, wholesale distributors can streamline the sales ordering process and improve the customer experience for competitive advantage. The post Automated order processing puts...
View ArticleHow B2B industries tackled COVID challenges and won
Find out how B2B industries like manufacturing and high tech transformed amid during the pandemic. Manufacturers had an important realization: Your buying experience should be simple, even if your...
View ArticleE-commerce shipping: It can make or break your brand
Providing e-commerce shipping options to consumers is key to avoiding cart abandonment. Get shipping right by listening to your customers. The post E-commerce shipping: It can make or break your brand...
View ArticleCorporate social responsibility and sustainability: How to save the earth
Today corporate social responsibility must include sustainability. Discover examples, definitions, and how to attain sustainable commerce. The post Corporate social responsibility and sustainability:...
View ArticleWhat is sales forecasting: Definition, methods, best practices
An accurate sales forecast is vital for business success. Learn how organizations can improve the forecasting process and common mistakes to avoid. The post What is sales forecasting: Definition,...
View ArticleHow to personalize customer experience: A D2C road map
Learn how to personalize customer experience and see massive direct-to-consumer success. First-party customer data provides the insight brands need to deliver. The post How to personalize customer...
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