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Channel: The Future of Customer Engagement and Experience
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In a CX Minute: Thoughts on CX, July 22, 2021

Customer experience trends for the week of July 22, 2021: News, updates, and discussion on AI and data that you need to know in a CX minute. The post In a CX Minute: Thoughts on CX, July 22, 2021...

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How to implement and use Customer Data Platforms: CDP 101

Marketers and strategists need to prepare for the privacy-first web. First, because it will transform marketing. And second, because the law demands it. Customer data platforms position companies for...

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Tech trends 2021: The ultimate business leader roundup

Digital fatigue (and search fatigue) is real, which is why we're combining all of the 2021 tech trends into one spot. Bookmark, scan, or deep dive into the topics that most interest you. The post Tech...

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The Ted Lasso football pitch: Leadership lessons for professionals

Ted Lasso leadership is all the rage, with good reason. Learn about leading with empathy, kindness, owning mistakes, and helping others grow. The post The Ted Lasso football pitch: Leadership lessons...

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Utilities and EVs: Get ready for the electric car revolution

Utilities need to prepare for the electric car future by seizing opportunities to provide the customer experience drivers will expect. The post Utilities and EVs: Get ready for the electric car...

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DTC marketing: How retailers can reap real-time engagement benefits

DTC marketing: Direct-to-consumer retailers can see massive gains in e-commerce revenue via real-time engagement benefits. The post DTC marketing: How retailers can reap real-time engagement benefits...

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Drone delivery, unique offers, prepared meals: e-grocery trends to watch

The adoption of e-grocery shopping has skyrocketed. Top e-grocery trends retailers should watch include AI tools driving personalization, drone delivery, data security, and ready-made meals. The post...

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What to look for when buying performance management software

If you're thinking about buying a performance management software system for your HR department, here are the capabilities to look for and benefits you'll get. The post What to look for when buying...

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What is customer service? Definition, types, benefits, stats

More than pricing, and even the product itself, customer service is the biggest driver of customer loyalty. Discover all you need to know about customer service in this deep dive. The post What is...

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Post-pandemic e-commerce: The unstoppable growth of online shopping

Post-pandemic e-commerce slowed a bit mid-year, but expect a massive bump in Q4. The growth of online shopping is an undeniable force. The post Post-pandemic e-commerce: The unstoppable growth of...

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The future of SEO: Search, trends, content, Google algorithm update

Understanding and learning SEO methodologies that'll help your site rank for relevant terms isn't a job for the faint of heart - and those who can do this are in high demand today. Learn all about the...

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2021 holiday shopping season: 4 ways retailers can prepare

The 2021 holiday shopping season is fast approaching. Retailers can put themselves in the best position for success by taking these steps to prepare. The post 2021 holiday shopping season: 4 ways...

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In a CX Minute: Thoughts on CX, AI, messaging, August 4, 2021

Customer experience trends for the week of August 4, 2021: News, updates, discussions on AI + engagement that you need to know in a CX minute. The post In a CX Minute: Thoughts on CX, AI, messaging,...

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What is brand experience management? Definition, meaning, insights

What does brand experience management mean? How does it compare with brand management? What tools help and how can you measure it? We've got the answers. The post What is brand experience management?...

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How does employee experience impact business performance?

A positive employee experience helps drive the success of a company, from both a financial and social point of view. The post How does employee experience impact business performance? appeared first on...

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Marketing tech stack: The unicorn of personalization + great CX

Personalization and engagement are key to business today. By consolidating your marketing tech stack, you create better customer experiences. The post Marketing tech stack: The unicorn of...

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Why direct to consumer is the future for CPG brands

Direct to consumer CPG sales are growing fast. Find out what CPG brands need to do to sustain the momentum and succeed in D2C. The post Why direct to consumer is the future for CPG brands appeared...

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Personalization in retail: Laying the foundation for success

Personalization helps retailers get closer to their customers, but how do you get started? Here are some steps for customer engagement success. The post Personalization in retail: Laying the foundation...

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How to measure customer brand experience

Discover best practices for measuring brand experience and how technology can help marketers better track the customer brand perception. The post How to measure customer brand experience appeared first...

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Unlocking data democratization for the future of work

Data democratization allows all teams in an organization to have a central source of data truth, even from a remote environment. From there, they can build reports, strategies, and plans based on...

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