Order orchestration: Wholesale distribution’s post-COVID reality
Order orchestration has become a priority for wholesale distributors grappling with complexity caused by surge in e-commerce. The post Order orchestration: Wholesale distribution’s post-COVID reality...
View ArticleIn a CX minute: Customer experience trends March 26, 2021
Customer experience trends for the week of March 22, 2021: The news, updates, and data you need to know in a CX minute. The post In a CX minute: Customer experience trends March 26, 2021 appeared first...
View ArticleImproving CX through customer data
Improving CX through customer data makes intuitive sense, but having a tool and using it effectively are two very different things. CDPs are the data remedy we need. The post Improving CX through...
View ArticleFor B2B success, help your customers shine
By focusing on B2B customer success, CPG and wholesale distribution companies are building long-term customer relationships. The post For B2B success, help your customers shine appeared first on The...
View ArticleAI and AR power fashion e-commerce’s post-pandemic future
Fashion e-commerce will continue to grow beyond the pandemic, driven by AI and AR technologies that help shoppers find the perfect fit online. The post AI and AR power fashion e-commerce’s...
View ArticleHR priorities after COVID: Building bridges with HXM
HR priorities were reshaped by COVID. Moving forward, HR can use HXM to build an employee-centric business focused on development and inclusion. The post HR priorities after COVID: Building bridges...
View Article3 consumer behavior trends that could outlast COVID
What COVID-driven consumer behavior trends can retailers expect to last beyond the pandemic? New research reveals three top trends. The post 3 consumer behavior trends that could outlast COVID appeared...
View ArticleIn a CX minute: Customer experience trends April 2, 2021
Customer experience trends for the week of March 29, 2021: The news, updates, and data you need to know in a CX minute. The post In a CX minute: Customer experience trends April 2, 2021 appeared first...
View ArticleClass is in session: Understanding what a CDP is NOT
Understanding what a CDP is and isn’t shouldn’t be so hard. Sometimes, it’s easier to understand what a thing is by exploring what it isn’t. We can grasp things through the negative space. So, as we...
View ArticleHandshakes or hands-off: Managing the B2B sales experience
Today's B2B sales experience blends digital sales with the human touch. What's the right mix right for B2B sales success? The post Handshakes or hands-off: Managing the B2B sales experience appeared...
View ArticleTalent management: Creating a people advantage with HXM
Successful talent management focuses on the employee experience. With HXM, businesses can leap ahead by supporting their employees to excel. The post Talent management: Creating a people advantage with...
View ArticleAs third-party cookies crumble, IT teams must seize 3 opportunities
With the upcoming end of third-party cookies, IT teams have a unique opportunity to amplify their impact on revenue growth and customer experience. Read more to find out why… The post As third-party...
View ArticleEssential e-commerce website features for online success
Over the past decade, online sales for everything from electronics and fashion to food have skyrocketed. While this trend was well under way before March 2020, the global crisis underscored the need...
View ArticleThe future of omnichannel: Manufacturing, D2C, data in e-commerce era
Whether B2B or B2C, it's no longer enough to survey customers. To engage, retain, and earn customers, brands must understand buying habits and behavioral patterns. The post The future of omnichannel:...
View ArticleHow to win customer trust: 5 strategies to earn loyalty
We all want customers to trust us with their business. But where and how do you start building customer trust? Follow these five principles to understand, build, and maintain customer trust. The post...
View ArticleIn a CX minute: Customer experience trends April 9, 2021
Customer experience trends for the week of April 9, 2021: The news, updates, and data you need to know in a CX minute. The post In a CX minute: Customer experience trends April 9, 2021 appeared first...
View ArticleCustomer Data Management: 7 best practices for success
Customer data management best practices allow businesses to fortify their commitment to positive relationships. The potential for growth, in commerce and trust, is massive. The post Customer Data...
View ArticleWhat is vertical Saas: Benefits, definitions, examples
Vertical SaaS is a growing trend to support industries in their digital transformation, but what is it? Discover definitions and benefits. The post What is vertical Saas: Benefits, definitions,...
View ArticleIntroducing ExPEERience: A podcast defining the CX of tomorrow
In today’s highly competitive, omnichannel marketplace, the role that customer leadership executives (the Chief Customer Officer/COO, the Chief Marketing Officer/CMO, and the Customer Experience...
View ArticleDTC examples: 5 direct-to-consumer models to grow your brand
Direct to consumer business models allow brands to build trusted, value-driven relationships with customers. Here we compare five DTC examples and explore their benefits. The post DTC examples: 5...
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