Recognition of Juneteenth is long overdue: It’s time to remedy this
Juneteenth is a time of celebration, but also a reminder that there is more work to be done to achieve true freedom and equality for Black Americans. The post Recognition of Juneteenth is long overdue:...
View ArticleVariable compensation: Increasing revenue for sales and service
Make the customer the hero of your story by optimizing the commissions of your sales reps. Learn how variable compensation works and what it can do for you. The post Variable compensation: Increasing...
View ArticleImage search for e-commerce: See revenue and satisfaction soar
Image search for e-commerce that's powered by machine learning technologies can boost customer satisfaction, revenue, and engagement. The post Image search for e-commerce: See revenue and satisfaction...
View ArticleDigital ecosystem: Boost CX, UX, and strategy with an assessment
Customers don't care about a brand’s business challenges – they just want a frictionless, consistent, and engaging experience. A digital ecosystem assessment can highlight what needs to be done in an...
View ArticleDecoupling: The conscious uncoupling that’s transforming enterprises
Digital decoupling empowers organizations to create systems to execute digital strategies over legacy systems, allowing them to transform quickly. The post Decoupling: The conscious uncoupling that’s...
View ArticleWholesale distribution CX: 5 factors that drive customer retention
The wholesale distribution customer experience requires connecting personally in a digital world. Learn the top five factors that matter most to customers. The post Wholesale distribution CX: 5 factors...
View Article5 Factors for service excellence: Keeping customers happy
Keeping customers happy is the goal of any company, but it's difficult in such a competitive age. Learn 5 ways to stand out from the crowd and keep customers smiling. The post 5 Factors for service...
View ArticleB2B Influencer marketing: They can own your brand better than you
In a crowded digital space, implementing a B2B influencer marketing strategy can reap big rewards for brands, earning net-new interest and gaining loyalty. The post B2B Influencer marketing: They can...
View ArticleE-commerce after COVID: A new era of ecosystems and agility will reign
COVID-19 is changing more than where people buy. It’s changing what they buy – and having drastic impacts on supply. E-commerce after COVID-19 will reflect these changes, making agility and ecosystems...
View ArticleCOVID-19 Update: Tuesday, June 30, 2020
COVID-19 update for Tuesday, June 30, 2020: The news, updates, and data you need to know, along with your daily dose of hope. The post COVID-19 Update: Tuesday, June 30, 2020 appeared first on The...
View ArticleFire in the workforce: If schools and daycares shutter again, what’s next?
More than 60% of execs around the world are working from home with family responsibilities due to COVID-19. In the U.S., parents make up 32% of the workforce. The absence of childcare and schools isn't...
View ArticleCOVID-19 and retail: Execs planning for current and future realities
COVID-19 and the retail industry are on a dramatic seesaw. Retailer execs must plan for now and the future while trying to out-strategize the pandemic. The post COVID-19 and retail: Execs planning for...
View ArticleThe Black experience in tech: Twitter talks racism, solutions, accountability
The Black experience in tech encompasses many difficult truths. From woeful underrepresentation to unconscious bias to outright racism, the only way to make change is to start discussing the realities...
View ArticleGirl don’t do it, it’s not worth it. America: We did it
As states re-enter lockdowns, it's now clear that wearing masks can slow the spread of COVID-19, and restart the economy. Will we take heed? The post Girl don’t do it, it’s not worth it. America: We...
View ArticleBias in product development: Time to start designing for racial equality
It’s time for companies address bias in product development and to reimagine the products they create, who is creating them, and the impact they have on people of color. The post Bias in product...
View ArticleCrisis defines brands: Are you gaining or losing customers?
Brand crisis management requires having a plan before disaster strikes. Learn how to implement a strategy to keep customers happy and see examples of brands getting it right. The post Crisis defines...
View ArticleCIAM: Protecting your customers and brand in 2020 and beyond
What is Customer Identity and Access Management (CIAM), and how can it protect your business and boost CX? We've got the answers in this primer on CIAM. The post CIAM: Protecting your customers and...
View ArticleCOVID-19 Update: Wednesday, July 9, 2020
COVID-19 update for Wednesday, July 9, 2020: The news, updates, and data you need to know, along with a dose of hope. The post COVID-19 Update: Wednesday, July 9, 2020 appeared first on The Future of...
View ArticleFuture-proof your career: 7 ways to improve emotional intelligence
Emotional intelligence is what sets humans apart from AI, machine learning, and algorithms. Improve emotional intelligence and future-proof your career. The post Future-proof your career: 7 ways to...
View ArticleField service KPIs: Top 8 to track as head of field service
Level-up your field service managment by understanding the most critical field service KPIs that FSM leaders should be tracking. The post Field service KPIs: Top 8 to track as head of field service...
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