Employee grief: How leaders can help, heal, and bring back hope
Through the hard days, our routines, our people, and our willingness to lean in will keep us afloat during periods of collective employee grief. The post Employee grief: How leaders can help, heal, and...
View Article5 things retailers are doing to survive and win post-COVID-19
From here until the new retail landscape becomes clearer, how can retailers be innovative and use the right technology to survive and win post-pandemic? The post 5 things retailers are doing to survive...
View ArticleCommerce around the world: 2020 global payment trends and insights
The way we shop for goods and services around the world continues to evolve. Is your business keeping up with the latest global payment trends? The post Commerce around the world: 2020 global payment...
View ArticleSummer retail trends: Consumer behavior reflects new reality
Summer retail trends reflect ongoing dramatic changes in consumer shopping behavior as people endure upheaval of their everyday lives amid COVID-19. The post Summer retail trends: Consumer behavior...
View ArticleWhat is headless commerce: Definition, benefits, examples
Today we have more information than ever before about what our customers want. Through actions, social media updates, and surveys, customers have told us what they want - it’s on us to give them the...
View ArticleThe e-commerce experience makes or breaks your business
Why is it so important to deliver a great e-commerce experience? Because customers will remember what brands made life easier during times of stress and uncertainty. The post The e-commerce experience...
View ArticleStaggering COVID-19 e-commerce stats: But what do businesses need to DO?
COVID-19 e-commerce stats show staggering online growth, but what do businesses need to do in order to keep customers and meet their expectations? The post Staggering COVID-19 e-commerce stats: But...
View ArticleDigital marketing 2020: Building a content strategy for a global virtual event
A fascinating case study of digital marketing in 2020: How do you transition massive in-person events online? From networking to product showcasing, SAP has it covered. The post Digital marketing 2020:...
View ArticleThe future of content marketing: Think Netflix
The spotlight has been on content since most businesses were forced to go completely digital. So what does the future of content marketing look like? We've got answers. The post The future of content...
View ArticleYour Black colleagues need allies now more than ever: Be one
Posting a well-intentioned black square to social with no concrete action ignores entrenched racism. Your black colleagues need allies in this fight. Be one. The post Your Black colleagues need allies...
View ArticleThe essentials: Top 5 sessions at the world’s biggest networking event
The world's biggest networking event is kicking off next week with SAP's SAPPHIRE NOW. Grab your free pass and sign up for these can't-miss sessions today. The post The essentials: Top 5 sessions at...
View ArticleExamples of successful e-commerce platforms amid COVID-19
As the world locked down, the needs of citizens did not. Read examples of businesses that successfully pivoted their e-commerce to thrive amid COVID-19. The post Examples of successful e-commerce...
View ArticleAsking the tough questions: Inclusion and customer experience
If we claim that customer experience is about the customers, then we must raise important questions around inclusion, diversity, and racism in customer experience leadership. The post Asking the tough...
View ArticleWholesale and direct to consumer: How DTC is driving growth
As e-commerce continues to boom, wholesale is going direct to consumer, with fantastic results. Learn how a leading food wholesaler went DTC in one week. The post Wholesale and direct to consumer: How...
View ArticleHow AI can help brands get digital transformation right
AI in digital transformation can help with merging and analyzing data into meaningful intelligence, improving both the effort and customer experience. The post How AI can help brands get digital...
View ArticleRetail after COVID-19: Reopening won’t stop e-commerce surge
Retail after COVID-19 doesn't look like retail before the pandemic. As stores reopen, the convenience of e-commerce remains, making digital a must. The post Retail after COVID-19: Reopening won’t stop...
View ArticleBlack in corporate America: Making room for leaders, willingly or not
Out of the 500 biggest companies in the U.S., less than one percent have a Black CEO. The next phase of racial equality is Blacks in corporate America. The post Black in corporate America: Making room...
View ArticleIt’s time for businesses to wake up to the reality of digital commerce
Retailers and B2B are already pivoting to digital with a mix of omnichannel. As the foundation of the economy changes, businesses must adopt digital commerce to survive. The post It’s time for...
View ArticleRestaurant CX: How brands are locking in loyalty during COVID-19
Food brands have been sharing secret recipes, but it doesn't mean they'll lose business in the future. The restaurant customer experience during COVID simply isn't the same without the human...
View ArticleThe moments that define us: How resiliency is built
The moments that define us usually aren't the moments we believe they'll be. It's not the spotlight or accolades that truly exemplify us; it's what we do in the moments away from those moments. The...
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