Smart home AI for digital dummies
Smart home AI presents tremendous opportunities for the utilities industry to capitalize on simplification of connectivity.
View ArticleVisions of sugarplums: Holiday wish lists for CX pros
How do retailers deliver the best customer experience possible under the strain of overwhelming consumer demands? Our holiday CX wish list can help.
View ArticleThe consumer journey shouldn’t be creepy
What is the consumer journey, and how can you illuminate the buying path for your customers? It all comes down to data and how brands use it.
View ArticleSmart health technology: How data can improve patient care
Smart health technology can play a big role in long-term health by providing data to improve patient care and outcomes.
View ArticleHow retailers are reducing payment friction
Retail consumers consider long checkout lines to be a top frustration with the in-store shopping experience. Reducing payment friction can help.
View ArticleCX Works: The customer experience is changing CRM
The customer experience is the future of commerce, and the only way to connect with customers is with an intelligent enterprise. SAP unveils CX Works.
View Article3 questions to consider for your digital commerce initiative
I believe many of us know you cannot ignore digital commerce and still be relevant and survive for long. But the question remains: What does an organization need to do to succeed with their digital...
View Article2019 customer experience predictions
While reading this, you may have lost a customer. Sites that don't load within three seconds are often abandoned. 2019 customer experience predictions that you must know.
View ArticleAvoiding Darwinian retail: How retailers can stay relevant and thrive
The basis of Darwin's theory of evolution is the ability to adapt to changing surroundings; retailers must do the same.
View ArticleCrowd service means no more waiting for the cable guy
What is crowd service, and how is it revolutionizing field service in every industry? Simply put, crowd service means help is a push of a button away.
View ArticleThe future of customer experience: 4 predictions for 2019
What does 2019 hold for the customer experience? Don't miss these four predictions!
View ArticleHow to create a high-tech B2B customer experience
The competition and stakes in high-tech B2B have never been higher. By creating a high-tech B2B customer experience, you can stand out from the competition. Here's how.
View ArticlePersonalization is dead, long live hyper-individualization
Marketing in a 24/7 global economy requires more than personalization to meet the needs of today's consumer: It requires hyper-individualization.
View ArticleIt’s time to rethink consumer engagement
The competition for the customer has never been greater. Companies must reconsider brand messages and consumer engagement across each channel and geography.
View ArticleCitizen engagement hubs are the future of public services
People expect retail-like personalization when engaging with the public sector. Learn how citizen engagement hubs will seamlessly improve citizen services.
View ArticleE-commerce continues to boom: Digital commerce trends for 2019
Global B2C e-commerce sales topped $2 trillion in 2018 - learn about the digital commerce trends for 2019 that will continue to reshape business.
View ArticleThree ways to create a better CX in the experience economy
We are living in the experience economy, and that means that businesses who want to survive must focus on creating outstanding customer experiences.
View Article10 predictions for customer service in 2019
What does customer service in 2019 look like? New rules of engagement will apply throughout the customer journey and CX will reign supreme.
View ArticleHow customer data drives new retail success
A couple of years ago, people were mourning the death of retail. Today, it's alive and well. Learn how How customer data drives new retail success.
View ArticleIn like a lion: Data privacy roars to life as Google is hit with massive GDPR...
2019 will be the year of data privacy according to experts, and the massive GDPR fine that has been levied against Google seems to prove it.
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