Why direct to consumer is a retail necessity
By eliminating the middle-man and allowing for micro-personalization, the direct to consumer model is becoming a retail necessity for companies.
View ArticleCitizen engagement is a destination – knowing how people feel is the compass
In a world of 24/7 connectivity, people expect that help is a few clicks away. To drive citizen engagement, governments must first understand constituents.
View ArticlePrivacy versus personalization
Customers expect personalized services and messaging, as well as data privacy. Privacy versus personalization is a fine line that companies today must walk.
View ArticleHow China’s e-commerce law will affect retailers, sellers, and consumers
China’s e-commerce transactions total more than that of France, Germany, Japan, the United Kingdom, and the United States combined. How will China's new e-commerce law will affect retailers, sellers,...
View ArticleSales automation technology needs to get real
Your sales automation technology must be responsive to the real-life habits of sales reps and the scenarios they face if you want to close deals.
View ArticleWhat all top reps know: Binge reading for sales success is critical
Binge reading for sales success is critical. In fact, top sales reps consume 68% more content in a single sales cycle than low-performing reps.
View ArticleConsent data management is essential to the future of business
Companies around the globe are beginning to see enforcement action impacts of the GDPR. Discover how consent data management mitigates regulatory risk.
View ArticleHow customer service powers the intelligent enterprise
Customer service powers the intelligent enterprise by identifying ways to elevate engagements and resolve concerns with their customer base.
View ArticleDo happy customers equal happy employees? 6 ways to improve employee engagement
Employees are the frontline of every business. If they aren't happy, unhappy customers aren't far behind. Learn how to improve employee engagement in six steps.
View ArticleDirect to consumer brands and models that are killing it
Discover some of the best direct to consumer brands and how can you up your e-commerce game to compete in the digital landscape.
View ArticleOnline grocery business: Three ways to a key revenue stream
Low margins and high costs plague the online grocery market, but there are ways to boost revenue if grocery retailers collaborate with CPG manufacturers.
View Article“PIDS” is the next buzzword in e-commerce
Product data distribution is about to become a hero among brands as businesses seek to manage the distribution of all their content from a single location.
View ArticleB2B sales and the CX gap: A danger that must be addressed
Sales compensation should be directly tied to improving the customer experience. B2B sales must address the looming CX gap to stay competitive.
View ArticlePop quiz: Do you know the top predictions for marketing in 2019?
The customer experience is the driving force behind trends and predictions for marketing in 2019. From automation to personalization, it's all about CX.
View Article5 Lessons you must learn to achieve sales success
Class is in session: Five lessons to achieve sales success
View Article3 steps to help you stay ahead of retail change
Three ways you can stay ahead of retail change in the era of digital transformation and fierce competition.
View ArticleAs workforce shortages grow, crowd service offers a solution
It's estimated that 40 percent of US employees will be freelancers by 2020. Crowd service offers a solution to the workforce shortages that the world faces.
View ArticleTelco trends and transformation priorities for 2019
In 2019, telco companies are feeling the pressure to make technology investments while focusing on devising business models to monetize 5G.
View ArticleOvercoming connectivity challenges in the intelligent enterprise
The intelligent enterprise relies on data to enable intelligent decisions to be taken, which in turn enables process automation and innovation.
View ArticleHow to ease the pain of taking your e-commerce platform live
The goal of a new e-commerce site isn't for sales and conversions to go down, but that's what usually happens. Learn how to mitigate pitfalls before go-live.
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