How to solicit meaningful feedback from customers
Collecting customer feedback is an important and powerful tool for enterprises. Learn how to solicit meaningful feedback to make the most of it.
View ArticleGuardian at the gate: AI in B2B sales can save your sales kingdom
Rising customer expectations and high churn in the sales profession means that AI in B2B sales is no longer optional - it’s required. Learn how artificial intelligence can save the day for your sales org.
View ArticleDriving customer satisfaction: The business benefits of the gig economy
No longer a phase to be questioned, the gig economy is a force to be reckoned as companies recognize it can provide big boosts to the customer experience.
View ArticleThe difference between a great work and a magnum opus: Often, it’s teamwork
To create something professionally with real meaning and purpose, we must find meaning and purpose in our work.
View ArticleCustomer experience in 2030: This is how it looks
The face of retail is drastically changing, and customer experience is more important than ever. This is how customer experience will look in 2030.
View ArticleHow commerce and CRM software could save our planet
The relationship between consumers, retailers, and producers is the single most critical arena in the mission to intelligently manage earth’s resources.
View ArticleThe secret to a happy customer is right in front of you
A happy customer is a happy bottom line. Turn marketing dreams into reality through the power of trust and the unified profile.
View ArticleYour field service technician is your best sales rep
An efficient field service technician can significantly increase revenue for your organization. Learn how.
View ArticleHow to understand your travel customers and their needs
The world - and competition - is a click away. Those in the travel industry must understand their travel customers in detail to remain competitive.
View ArticleHow scientific selling can boost your bottom line
Organizations must turn sales into a science. Whether you call it artificial intelligence or augmented intelligence, scientific selling is required.
View ArticleMeet Maria, a Future City citizen
Future Cities will use data-driven policies to make the sharing economy work for citizens and businesses, leading the way to the circular economy.
View ArticleHoliday wish list: Consumers want integrated shopping experiences
The race to earn holiday wallet share is well underway, with integrated shopping experiences at the top of consumer wish lists.
View Article3 ways to power lead generation with conversion centered design
Are you using conversion centered design to power your online lead generation? You should be. 3 ways to boost conversion via your website.
View ArticleMission critical: Why CMOs are focusing on protecting customer data
In the race to compliance, customer trust is the finish line. A data breach can mean massive losses, so CMOs are focusing on protecting customer data.
View ArticleYou have arrived: Mapping the customer lifecycle
Traditionally, businesses would analyze the path up to purchase, but ending the customer lifecycle at conversion is like never leaving the driveway.
View ArticleHow a living profile can build customer trust with data
What is a living profile, and how can it build customer trust? By giving consumers the ability to create their own personalized experiences using data.
View ArticleOnline Lead Generation: 5 revenue generating KPIs
When it comes to online lead generation, there are 5 revenue generating KPIs that companies should keep in mind while creating their websites.
View ArticleHow to do customer experience management like a pro
All the information you need to provide an outstanding CX in one place: That’s what customer experience management is.
View ArticleGreatest hits: Customer experience solutions that stand the test of time
What is love? The best customer experience solutions help businesses engage their customers during each interaction, across all touch points, every time.
View ArticleDirect selling: It’s time to get hyper-focused on the consumer
Brands using direct selling not only see more sales, they also have an opportunity to gain an unfiltered insight into customer wants, needs and behaviors.
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