Now boarding: Mobile transforms the travel industry
Travel brands with an eye on the future are optimizing the customer journey with messaging at the heart, as mobile transforms the travel industry.
View ArticleOpenness matters: The new Open Data Initiative from SAP, Adobe, & Microsoft
The Open Data Initiative (ODI), just announced by SAP, Microsoft, and Adobe, is another valiant move as SAP revamps the CRM market.
View ArticleNo more creepy! Gain a competitive edge with data privacy
Companies spend billions each year to boost consumer love, but customers are increasingly resistant to give it. Data privacy can lend a competitive edge.
View ArticleKirk to Enterprise: Beaming Intelligent Enterprise to the heart of CX
As the future beckons, the human element is critical to the delivery of Intelligent Enterprise, allowing your organization to live long and prosper.
View ArticleThe top 3 ways to keep pace with innovation
To keep pace with innovation, you need more than technology. You must also incorporate specific practices and mindsets.
View ArticleKnocked out by too much data? AI pumps up CRM and intelligent sales forecasting
Connecting all of your sales data with AI paints you an accurate picture of your relationships and pipeline, while boosting intelligent sales forecasting.
View Article7 ways AI will boost commission plans in 2019
Ready to boost commission plans in 2019? AI-enabled tools can deliver maximum efficiency and agility to the sales process.
View ArticleBest real-life examples of AI transforming the contact center
You keep hearing that artificial intelligence is changing work, but how? Here are the best real-life examples of AI transforming the contact center.
View Article‘Tis the season: How to curb holiday retail fraud
Store-branded credit cards are big business for retailers, and with holiday retail fraud on the rise, new technologies are emerging to save the day.
View ArticleFacebook hacked – now facing the wrath of GDPR and possible $1.63 billion in...
The Facebook hack compromised over 50 million user accounts, and all eyes are upon the EU as they look to enforce the first major fine of the GDPR - up to $1.63 billion.
View ArticleTop 3 B2B digital challenges organizations face, and how to fix them
B2B buyers expect B2C digital experiences. Read up on the top 3 B2B digital challenges facing organizations, and how to fix them.
View ArticleMarketing tactics: From extracting value to delivering value
The customer revolution has altered traditional marketing tactics, and there’s a drastic change in how organizations form connections with customers.
View ArticleFrom platitudes to planning: Advancing equality in the workplace
The past few years, there has been plenty of media engagement around achieving gender equality in the workplace. It's now time to pivot talking into action.
View ArticleThe FOMO is real: What you can’t miss at SAP Customer Experience LIVE
Top experiences, speakers, and sessions you can't miss at SAP Customer Experience LIVE.
View ArticleThe 3 most common gotchas in an e-commerce re-platform
An e-commerce re-platform is a massive undertaking for any organization. Here’s what you need to know to make it successful.
View ArticleSAP Customer Experience LIVE: Three big ideas
SAP's Customer Experience LIVE event in Barcelona had an amazing opening day. Read about the three big ideas that were on the minds of attendees.
View ArticleTop 10 thoughts on CX from industry leaders
What do industry leaders have to say about the state of customer experience and the technology that fuels it in today's market?
View Article4 ways CPQ improves the B2B customer experience
Better sales experiences, better customer experiences, and better ROI are needed for modern B2B. CPQ can help you deliver all of them.
View ArticleMaking a list: Holiday e-commerce checklist
As shoppers increasingly prefer online rather than in-store shopping, retailers must have a plan for the traffic increase: A holiday e-commerce checklist.
View ArticleKissing the Apex: Selling at 200 mph
Customers expect more and faster. If they don’t get it, they switch vendors. The “switching economy” is $6.2 trillion dollars a year - are you ready?
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