The top 5 ways AR is transforming customer experience
Set to surpass $50 billion by 2024, industries are clamoring to adopt augmented reality as they recognize how AR is transforming customer experience.
View ArticleFrom underdogs to top dogs: Overcoming the odds with your brand
In order to achieve it, first you need to believe it. Overcoming the odds with your brand takes grit, planning, and dedication. Are you up for the task?
View ArticleServing humanity with technology
Together human intelligence and machines offer the opportunity to begin serving humanity with technology as digital continues to transform all sectors.
View ArticleFinal chapter: Strong Customer Authentication (SCA) for PSD2
Read up on SCA implementation options that should satisfy the requirements outlined in the PSD2 Regulatory Technical Standard.
View ArticleBeach reads: Our most popular posts of the summer
Learn what your peers are reading to stay informed: Our most popular posts of Summer 2018 on The Future of Customer Engagement and Commerce.
View ArticleFailure is the key to success
No person or company is successful at everything, and failure can teach us a great deal. In fact, you cannot innovate without learning from failures.
View ArticlePlatform consolidation: Time to consolidate your e-commerce platforms?
Running multiple e-commerce platforms is common. Does platform consolidation make sense? How do you decide which platform to select?
View ArticleCan you hear me now? Why orgs must utilize social channel interconnect
All organizations should have an intelligent customer engagement strategy, since social channel interconnect is critical in the digital age.
View ArticleLove in the cloud: Profitable customer relationships with CRM
Data-ing, relating, and sustaining profitable customer relationships with CRM requires brands to take an honest look at their customer engagement and CX.
View ArticleHow forecasting and pipeline management bring sales closer to marketing
Forecasting and pipeline management can help your sales and marketing teams work together, rather than in silos. Here is how.
View ArticleBrands: Stand for something or risk everything
It's no longer enough for an organization to have a mission statement - they must also have a purpose - and they must make good on that purpose.
View ArticleMarketing evolution: From personalization to individualization
Marketing individualization? What does that even mean? Learn more about the marketing evolution from personalization to individualization.
View ArticleYour organization cannot succeed without this key ingredient
No organization has the goal of being mediocre. What is the required ingredient needed to make your company stand above your competitors?
View ArticleDrive consistent personalization across the journey
Emails, web, call centers, social channels - all ways that brands connect with customers. But it’s impossible to enable true personalization without unifying each of those profiles.
View Article3 ways B2B businesses can build customer trust under GDPR
How can you make a B2B customer relationship thrive? Pricing obviously figures in, but brands are increasingly realizing that customer experience is a big factor as well. For example, in one 2018...
View Article6 ways to make your organization more customer-centric
What does it mean to be customer-centric, and how can you place your customers at the heart of your business?
View Article5 elements to a connected enterprise
The success of any customer-facing organization depends on the experience they deliver, which is why running a connected enterprise is so important.
View ArticleA revolution in your sector? This is how you do it
How would one go about attempting to transform a specific sector like fashion? It starts with an emphasis on providing a service.
View ArticleThe 3 waves of digital transformation in fashion retail
(Web) surf's up: To keep your brand afloat, learning how to navigate the waves of digital transformation in fashion retail is required.
View ArticleRocking in the Twitter all day long: TweetChat recap on AI in sales
What do some of the brightest minds in tech have to say about artificial intelligence in sales? Read our TweetChat recap on AI in sales.
View Article