Vive la CX revolution! Customer-for-life mindset enhances customer experience
What does the customer experience revolution look like? Join SAP Hybris Friday, May 18th, for a #CXTweetChat about the future of customer engagement.
View ArticleBrands: Are you growing your love bank with customers?
Brands can create strong, long-lasting customer relationships built on a foundation of trust by utilizing the love bank concept.
View ArticleInternet of Things: From megatrend to commodity
In the factory of tomorrow, machines and devices will work almost autonomously. Today, IoT is an integral part of every digitalization strategy.
View ArticleCommunication workflow rules: The bedrock of an intelligent enterprise
People talking to people, machines talking to people, machines talking to machines - communication workflow powers an intelligent enterprise.
View ArticleIntelligent sales lead to cash
Customers don’t see your business in silos, and neither should you. Deliver the CX that consumers demand with intelligent sales and lead to cash processes.
View ArticleShaken, not stirred: Concocting the perfect commerce platform migration
Whether the needs are neat, naked, or with a twist, here is what an effective conversion kit looks like in order to migrate to a robust commerce platform.
View ArticleThe human element: Employees offer the best boost for brands
As the heart and soul of your organization, employees can have an enormous positive impact on the customer experience and brand perception. Here’s how.
View ArticlePSD2: Strong Customer Authentication in the EU
PSD2: Strong Customer Authentication in the EU has implications for all banking, payment, fintech, and online merchants throughout Europe.
View ArticleB2B e-commerce and user experience: Stealing smart from B2C
Modern business buyers expect the same B2B e-commerce and user experience as they have in their personal lives. Businesses must adapt quickly to stay alive.
View ArticleTo new beginnings, farewells, and other adventures
What would you say to your previous self as you were graduating from college, or celebrating a certain milestone?
View ArticleDigital transformation – stop talking and start doing
Transformation is a big and important move for any company, but the scale of the task should not prevent it happening. Stop talking and start doing!
View ArticleThe robots are coming – and it’s not all bad news for marketers
The robots are coming, but have no fear. Marketing is becoming a revenue center for companies as technology delivers a big boost to marketers.
View ArticleTrust and understanding: Winning customer relationships
Brands are winning customer relationships through trust, love, and understanding - which means using data wisely, and offering an outstanding CX.
View Article5 stages of business that the c-suite must understand
Businesses have needs, too, you know: A new linear growth model with 5 stages of business that the c-suite must understand.
View ArticleThe customer revolution: CRM, CX, and trust
SAP Hybris is now SAP Customer Experience and we've launched SAP C/4HANA, our new CX suite to revolutionize Customer Relationship Management (CRM).
View ArticleNot just on World Environment Day, but every day: Opt in to beat plastic
This week marks the celebration of World Environment Day, and the necessity to get our global community supporting this initiative daily is more prevalent than ever.
View ArticleSAP Customer Experience: Make no mistake, the customer is in charge
Emphasizing customer centricity, a consistent experience, and trusted data, SAP is poised to modernize CRM. SAP Customer Experience plays a big role in this.
View ArticleRole of messaging in a world economy
Messaging fuels the world economy, allowing seamless transactions. It drives micro-economic activities, and also plays a huge role in macroeconomics, too.
View ArticleThe three eras of CRM
There are three distinct ages of CRM, and each plays an important role in its evolution.
View ArticleHold the door open: To achieve gender equality in the workplace, women must...
In order to smash the glass ceiling, we first need to reach it. Fortunately, the entryway to this barrier is in plain sight: To achieve gender equality in the workplace, women must hold the door open...
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