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Channel: The Future of Customer Engagement and Experience
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How the gig economy will disrupt next gen app development

By 2020, over 40% of the workforce will be contractors. Three ways leaders can be successful leading next gen app development in the gig economy.

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What all good leaders know: Advice on seeking advice

All good leaders have times when they seek advice from peers and mentors. Do you know who to turn to if you have a professional dilemma?

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Digital transformation series: The last mile

Often during the last mile of a digital transformation project, timelines come under pressure and ways to compact the schedule are sought. Be very careful here!

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How to score fan engagement during the World Cup

How do you turn loyal sports fans into customers? Marketers can learn a great deal from World Cup engagement efforts.

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Commerce platform of dreams: If you build it, will they come?

Organizations that embark on digital transformation usually come to discover that building a commerce platform of dreams isn’t this easy.

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Losing consumer trust means losing business

As data breaches highlight public demand for data privacy, companies must recognize that losing consumer trust means losing business.

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The telco transformation journey: Warp speed ahead

New technologies, increasing competition, and growing digital disruption means telcos need to enable warp speed innovation and ensure their core business is both efficient and agile.

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Innovator at Work: Dr. Jonathan Ashong-Lamptey, Director, The Resource Groups...

Meet Dr. Jonathan Ashong-Lamptey, Director, The Resource Groups Company, who is at the cutting edge of customer engagement and commerce in our Innovator at Work series.

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Energy suppliers need to power up their CX game

Energy suppliers provide a mediocre customer experience, at best. With alternatives a few clicks away, energy suppliers need to up their CX.

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Curves ahead: Auto industry facing connected car challenges

From big data to smart city platforms to vehicle subscriptions and autonomous last mile delivery, the auto industry is facing connected car challenges.

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E-commerce alert! How non-functional requirements impact user experience

Non-functional requirements are critical to define when building an e-commerce platform, as most have a direct impact on the user experience.

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Engagement isn’t just for brands: Citizens want a connected public sector

Connected public sectors are critical to vibrant cities. Citizens expect the same availability and connectivity from their governments as they are accustomed to in their personal lives.

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Flying Solo: Star Wars quotes for the rebels among us

To celebrate Star Wars Day, here are some Star Wars quotes to inspire the rebels among us.

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The digital golden rule: Treat people online as you’d treat them offline

The digital golden rule is just as important in cyberspace as the real one: Treat others (especially your customers) as you’d like to be treated.

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For mobile network operators, simplification is everything

Mobile network operators can unlock and monetize consumer insights and market intelligence with the power of simplification.

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Three step model to digital transformation: An IoT and field service story

As demands for energy increase and natural resources deplete, digitization creates opportunities.

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5 things to stop getting wrong about marketing

Successful marketing is a magic mix of testing, messaging, learning what your customers love (and hate), and being consistent.

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Strong Customer Authentication for PSD2 in the EU: Elements for success

PSD2 has implications for all banking, payment, fintech, and online merchants throughout the EU: Strong Customer Authentication for PSD2: Elements for Success.

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Content marketing and thought leadership generate big results

Our content marketing and thought leadership site touched an estimated 24+ million in pipeline in 2016. When done right, it can fuel your business, too.

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How purpose-driven tech will oil the wheels of the Circular Economy

We have one world. Utilizing smart supply chains and purpose-driven tech, the Circular Economy will help save tomorrow, today.

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