“Alexa, what will be your impact on e-commerce?”
Voice is now a consumer channel, with conversational commerce expected to reach $40 billion by 2022. Does your organizational strategy include voice? It should.
View ArticleRise of the machine: Will your job become obsolete?
With machine learning and artificial intelligence ebbing into even the most mundane tasks in our daily lives, will your job become obsolete?
View Article10 reasons why your customers will try online grocery shopping
The top ten reasons why your customers will try online grocery shopping in the future.
View ArticleIt’s time to move beyond buzzwords and get back to the basics
There are always new buzzwords in tech, but they don't replace the fundamental aspect of any business: Your product must provide value
View ArticleWhy resilience is necessary to thrive amidst disruption
In a world where everything is connected, no organization is immune to disruption. Responding quickly in times of crisis can be the difference between thriving and foundering.
View ArticleIs the digital assistant the death of retail or its savior?
Conversational commerce will reshape the customer experience for every brand in the world, and upend the retail experience for consumers and businesses.
View ArticleSix ways customer service can transform customer experience
Customer service is now involved much earlier in the customer journey - not just post-sales - and is integral to providing a great customer experience.
View ArticleConnected is expected: IoT security is crucial
IoT connectivity is crucial for many businesses and municipalities. Four questions you must ask to assure security.
View ArticleInfographic: Conversational commerce explained
Voice-driven shopping via digital assistant is booming, offering brands unparalleled opportunities. Infographic: Conversational commerce explained in four stages.
View ArticleTesting – probably the most undervalued part of application development
Anyone involved in software development knows how complex and time-consuming testing can be, but it’s one of the most important parts of any software development project.
View ArticleInternet of Things vs Ethics of Things: Balancing digital morality
Connected technology offers vast positive outcomes, but we must consider the darker aspects of IoT as well.
View ArticleThe Changing Salesforce
CallidusCloud is officially part of SAP, and the timing couldn’t be better for our customers.
View ArticleWhy human ingenuity needs to tango with technology
While we all agree that evolving high-tech has created new potential for everyone, it is Human Ingenuity (HI) on which true transformation rests.
View Article5 ways AI and machine learning can improve CX
Make the customer experience better for your business and your customers: 5 ways AI and machine learning can improve CX.
View ArticleReimagining the brand experience in three steps
Sales and marketing executives are facing a fundamental misunderstanding of what "brand" and "brand experience" actually are.
View ArticleThe new retail reality: moving beyond sales
The new retail reality requires that brands take calculated risks to differentiate and get ahead, as retail moves beyond sales and into CX.
View ArticleThe next big step: Three ways we can build sustainable commerce
New marketing and commerce technologies can be a catalyst in creating sustainable commerce that leaves a legacy of goodwill for generations to come.
View ArticleBanking challenges add up: PSD2 means new data sharing rules
The banking industry is working overtime to meet the requirements of PSD2, and one of the key elements is the Strong Customer Authentication (or SCA).
View ArticleDisciples of change: How technology can benefit non-profit organizations
By enabling contactless payments and mobile wallets, doors are opened for donors to engage in more dialogue with their chosen charity and to get involved at the touch of a button.
View ArticleEliminating prejudice: Marketing tech may help end social and gender bias
State-of-the-art marketing technology can act as an unexpected driver toward reducing bias, while opening completely new markets for brands.
View Article