Customer experience: Don’t lose it in the last mile
To offer an outstanding customer experience, you must consider the entire customer journey. Three ways companies can convert in the last leg of the digital sales race.
View ArticleHow grocery retailers can survive digital disruption
Only 35% of food spending takes place in a food store today, according to a recent IDC survey. Is your grocery retail able to survive digital disruption?
View ArticleThe genius blind spot: How to help your company know what it doesn’t
For an organization to consistently generate revenue, it must be able to understand its market from all sides. Analysis of customer activity and feedback will be instrumental in helping businesses pour...
View ArticleDigital transformation series: How to select the right partners to maximize...
Assure digital transformation success: The questions you MUST ask to select the right technology partner and systems integrator.
View ArticleGoing for service gold: CX must be effortless
Engaging with your customers and striving to provide world-class customer experience is very similar to receiving a gold medal – it needs to be effortless.
View ArticleSix things soccer taught me about customer experience
The way many companies behave with regard to CX directly parallels certain soccer players, for better or for worse.
View ArticleUnified commerce ends the online versus brick and mortar war
The words have changed, but the foundational idea has not. Whether you choose to call it omnichannel retail or unified commerce, shoppers need a simple way to buy what they want in a seamless way.
View ArticleThe growing importance of chatbots in the customer journey
Chatbots in the customer journey enhance e-commerce, providing personalized, omnichannel experiences to consumers, no matter where or when they shop.
View ArticleDigital energy network: Helping the utility industry reach new heights in a...
The utility industry is not immune to disruption. The digital energy network helps utility and power markets remain competitive and address future needs.
View ArticleInternational Women’s Day: It resonates even more today than when it first began
Perseverance is key to continue the movement which has been implemented by our mothers, grandmothers, and grandmother’s generations.
View ArticleTime’s Up: International Women’s Day needs to end
We've come a long way over the last year, but the true celebration of International Women's Day will be when we don't need to have it anymore.
View ArticleHow restaurants can survive digital disruption
Restaurant delivery transactions are predicted to reach 40% of total restaurant sales. Restaurants can survive digital disruption, but they need smart tech partners to help them.
View ArticleMeet machine learning, your new favorite colleague
Meet Machine Learning, your new favorite colleague, who will dramatically change customer service both for customers and for customer service personnel.
View ArticleImprove mobile e-commerce: Make your website go faster
There are many different ways to speed up your mobile e-commerce site. Some involve development, some the use of 3rd party services, and some a balance between design and function.
View ArticleCX rising: Why an omnichannel experience is key for retail customers
Retailers must provide an outstanding customer experience, or pay the ultimate price: customers will leave if they aren’t happy.
View ArticleDigital transformation series: 10 Digital Transformation Tips
The top 10 digital transformation tips to guarantee success.
View ArticlePlastic waste: What the ecological revolution means for retailers
The ecological revolution means retailers must address plastic waste, as the customer relationship moves beyond product value, placing ethics as a priority.
View Article3 points in the customer journey to provide an outstanding travel CX
Three points in the customer journey to provide an outstanding travel CX.
View ArticleWriting a new story: CRM and customer service
At the heart of the new CRM and customer service story is a need to deliver on your brand promise and create, build, and sustain long-term relationships with your customers.
View ArticleWinning in the age of customer experience
Customer experience has become a requirement for any business to survive today, yet many organizations today still struggle in truly transforming the CX.
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