Diversity and inclusion: Optimism bias or real progress?
This year, I have traveled around the world, attending forums and visiting workplaces in Portugal, Prague, Japan, and the United States among others. Now, at home in Berlin, I’ve had an opportunity to...
View ArticleB2B sales channels are changing: Act now or die
The B2B customer buying journey has been forever transformed by the internet, and this has major implications for manufacturers, brands, and distributors.
View ArticleB2B midsize might: Commerce suites pack a powerful punch for mid-market
Forrester has named the best B2B commerce suites for midsize, and SAP Hybris leads the way. Hybris is the only vendor rated a ‘Leader’ in all three Forrester Commerce Waves for B2C and B2B Commerce...
View ArticleAgility, creativity, innovation: The foundation of disruption
Disruption in most forms brings equal part threat and opportunity. How the postal industry is tackling digital disruption, and what they need to work on to survive.
View ArticleDeath of the laggard: How customer service is reshaping the product adoption...
In the product adoption lifecycle, laggards will not commit to a new product or service unless forced to do so. How customer service is playing a big role in changing early adoption rates.
View ArticlePrize catch: Analytics reel results for marketers
Analytics reel big results when it comes to engaging with your customers and potential customers. Read about how data is changing the future of communication.
View ArticleHey Siri, Alexa is calling: Our top 5 posts on AI
What does artificial intelligence mean to our future and the future of business? Our top five posts on AI.
View ArticleA new recipe: Food delivery apps need to pursue customer engagement
How do food delivery apps in Europe stack up? They leave much to be desired when it comes to the customer experience.
View Article7 facts in retail that demand change
Omnichannel, multi-channel, seamless integration, and outstanding, personalized customer experiences are critical to a retailer surviving today. Here are seven facts in retail that must be addressed.
View ArticleComponents of change: Anticipated top trends in industrial manufacturing by 2022
The industrial manufacturing industry is in turmoil, driven by business pressure, market trends, and new technologies. These will be the top trends in IM&C by 2022.
View Article6 ways microservices will change the future of customer service
Meeting customer needs in today’s demanding marketplace requires flexible and agile customer service solutions. Microservices are the ultimate customer service solution.
View ArticleA galaxy of opportunity: 5 must-read posts on customer engagement
The customer reigns in the new world. If you aren't delighting your customer, your competitors will. Five must-read posts on customer engagement.
View ArticleAutomotive steered a new way: The rise of subscription services
A big shift in the attitude to car ownership is rounding the turn. If you can hail a car to take you anywhere at will, why do you need to own one? What subscription services will mean to the future of...
View ArticleRetail banking: Lions and bankers and fintechs, oh my!
Fintechs threaten the status quo. Unlike banks, they are unencumbered by legacy, regulations, and in most cases, even the need to make money. Retail bankers need to adapt and focus on customer...
View ArticleB2B manufacturing: Fueled by omnichannel
The future of B2B sales in industrial manufacturing industries is driven by simplification. B2B must learn omnichannel to survive in the digital age.
View ArticleProduct search engines: It’s a jungle out there – are you prepared?
How you can get to the top of Amazon’s results and stay relevant on the #1 place buyers are looking for products.
View ArticleIs your website crashing your business?
Can you describe what value, products, or services your company offers? Does your website provide those answers in a quick and engaging manner? It should.
View ArticleDiving in: Four things disruptors are doing right
From B2B printing services companies to B2C grocery retailers, businesses have come to the conclusion that to stay ahead, transformation is essential. Four things disruptors are getting right.
View ArticleBuilding the future: Microservices architecture
When it comes to microservices architecture, there are many ways to get the migration wrong. Get it right and plan a roadmap for ecommerce growth.
View ArticleOur top can’t-miss experiences at SAP Hybris LIVE: Global Summit
Here are the top experiences, speakers and sessions you simply can't miss at SAP Hybris LIVE: Global Summit.
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