Roar back: Top 3 must-do e-commerce recovery strategies
Retailers should roll up their sleeves now and implement these three key e-commerce recovery strategies for Q4 retail success. The post Roar back: Top 3 must-do e-commerce recovery strategies appeared...
View ArticleCustomer journey mapping: The buyer’s path in a digital world
Build a net-new audience years before your product ever launches. Yep, understanding customer journey mapping and the real buyer's path can help you do that. The post Customer journey mapping: The...
View ArticleProduct images for demand forecasting: New strategy predicts sales
See the future more clearly: Using product images for demand forecasting is a new strategy to gauge customer interest by analyzing interactions with photos on your site. The post Product images for...
View ArticleHow to save a life: 21 days of kindness and empathy
16% of Americans have reported seriously considering suicide within the last month. Help save a life: pledge to 21 days of kindness. The post How to save a life: 21 days of kindness and empathy...
View ArticleFlip the switch: What do customers want from their electric utility?
What do customers want from their electric utility? Customized interfaces, easy accessibility, great customer service, and simple pay options. The post Flip the switch: What do customers want from...
View Article18 Billion reasons ($$) to focus on abandoned shopping carts
Abandoned shopping carts account for $18 billion in lost revenue annually. Learn the top strategies to convert consumers and drive revenue. The post 18 Billion reasons ($$) to focus on abandoned...
View ArticleSuccession planning is do or die: Future-proofing explained via GIFs
Succession planning is crucial to talent development and recruitment, employee engagement, and future-proofing your org. And, in the spirit of engagement, we've got the GIFs to prove it. The post...
View ArticleFrom paper-based to advanced digital: The power of cloud solutions
Using next-generation SAP Customer Experience cloud solutions, Yell Limited transformed their business from product-based to customer-centric. The post From paper-based to advanced digital: The power...
View ArticleFrom frustrated reps to trusted advisors: Intelligent sales, powerful results
Whirlpool sales reps were losing time due to inefficient processes and lack of customer insights. SAP Customer Experience delivered results. The post From frustrated reps to trusted advisors:...
View ArticleThanks to digital transformation, this manufacturer is thriving
In an industry that's always relied on face-to-face customer interactions, how can a manufacturer still be thriving? Preparation, by embracing digital transformation before it became a necessity. The...
View ArticleSAP Customer Experience LIVE 2020: Join us!
Discover the strategies and products that helped businesses thrive despite the odds, and what comes next at SAP Customer Experience LIVE 2020. The post SAP Customer Experience LIVE 2020: Join us!...
View ArticleBusinesses are being forced off a ledge: Are you soaring or plummeting?
2020 has forced businesses off a ledge. Many are discovering mid-flight if they have a parachute, a backpack, or wings. The post Businesses are being forced off a ledge: Are you soaring or plummeting?...
View Article3 ideas industry can take from the government customer experience
Believe it or not, the government customer experience can provide private industries with inspiration in a few key areas. The post 3 ideas industry can take from the government customer experience...
View ArticleSocially distant spending: Payment options are critical to business
Consumers have changed their buying - and paying - habits this year. Businesses must offer contactless payment to keep customers. The post Socially distant spending: Payment options are critical to...
View ArticleGen Z stats: Yep, we’ve got ’em at SAP CX LIVE
Gen Z is the next generation of leaders, buyers, and creators. What does it take to win them over? We've got the answers at SAP CX LIVE. The post Gen Z stats: Yep, we’ve got ’em at SAP CX LIVE appeared...
View ArticleSorting out data privacy laws: An infographic explainer
There's a wave of regulations changing how businesses collect, process, sell, and manage customer data. We're breaking them down in an infographic. The post Sorting out data privacy laws: An...
View ArticleWhen she talks, I hear the revolution: It’s no longer enough to hold the line
No amount of advertising, PR, or marketing budget can overcome the power of consumers committed to purpose. The post When she talks, I hear the revolution: It’s no longer enough to hold the line...
View ArticleD2C e-commerce infographic: Trends, stats, benefits
Direct to consumer has seen a massive surge in 2020, as brands who didn't embrace D2C e-commerce were caught scrambling to adapt: Infographic The post D2C e-commerce infographic: Trends, stats,...
View ArticleB2B CRM for e-commerce: Simplify the buying journey
Simplify the B2B buying process: Give business customers the same ease and convenience they get in the consumer world. The post B2B CRM for e-commerce: Simplify the buying journey appeared first on The...
View ArticleExperience management for insurance: Listen to customers & build trust
Discover how investing in experience management can help the insurance industry build trust and shake off poor perceptions. The post Experience management for insurance: Listen to customers & build...
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