The center cannot hold: COVID-19 fractures food supply chain
The cascading, destructive impact of the COVID-19 pandemic is upending the production and distribution of food around the globe. What happens next? The post The center cannot hold: COVID-19 fractures...
View ArticleYes, this too shall pass, but first, it really, really sucks
This too shall pass, but right now as hundreds of thousands of people are grieving, it's important to understand how best to help them. The post Yes, this too shall pass, but first, it really, really...
View ArticleGambling on grocery delivery: Today’s online shoppers play the “slots”
Grocery delivery during COVID-19 is a bit like gambling - you don't know if you'll actually score a slot. Learn how grocery retailers are responding. The post Gambling on grocery delivery: Today’s...
View ArticleCOVID-19 Update: Thursday, April 16, 2020
COVID-19 update for Thursday, April 16, 2020: The news, updates, and data you need to know, along with your daily dose of hope. The post COVID-19 Update: Thursday, April 16, 2020 appeared first on The...
View ArticleL’horreur! Amazon suspends operations in France; COVID-19 havoc continues
In response to a French court ruling, Amazon has temporarily suspended operations in France. What does this mean for customers in France? Read Amazon's response. The post L’horreur! Amazon suspends...
View ArticleCOVID-19 Update: Friday, April 17, 2020
COVID-19 update for Friday, April 17, 2020: The news, updates, and data you need to know, along with your daily dose of hope. The post COVID-19 Update: Friday, April 17, 2020 appeared first on The...
View ArticleOnline retail COVID-19 impact: e-commerce skyrockets
E-commerce was already growing at a steady clip, but the online retail COVID-19 impact has billions of people shopping from home. The post Online retail COVID-19 impact: e-commerce skyrockets appeared...
View ArticleCOVID-19 Update: Monday, April 20, 2020
COVID-19 update for Monday, April 20, 2020: The news, updates, and data you need to know, along with your daily dose of hope. The post COVID-19 Update: Monday, April 20, 2020 appeared first on The...
View ArticleBalancing morals and morale: Capturing voice of customer – and employee
Capturing voice of customer is something you hear businesses talk about a lot lately, but listening to employee sentiment is also crucial to success. The post Balancing morals and morale: Capturing...
View ArticleReturns process during crisis: Empathy and flexibility go a long way
Retailers need to focus on their relationship with customers - which includes the returns process during crisis. Learn five ways to make it easier. The post Returns process during crisis: Empathy and...
View ArticleCOVID-19 Update: Tuesday, April 21, 2020
COVID-19 update for Tuesday, April 21, 2020: The news, updates, and data you need to know, along with your daily dose of hope. The post COVID-19 Update: Tuesday, April 21, 2020 appeared first on The...
View ArticleOkay, boomer: e-commerce CX strategies must span multiple generations
Craft the contours of your e-commerce CX strategy to satisfy the needs of both millenials and Generation Z — without forgetting their parents. The post Okay, boomer: e-commerce CX strategies must span...
View ArticleField service infographic: Incredible, real-life FSM customer benefits
Field service infographic: actual customer success stories from companies using FSM software, including 90% less admin work, 54% more efficient processes, 35% more happy customers. The post Field...
View ArticleCOVID-19 Update: Wednesday, April 22, 2020
There’s a lot going on. Here are today’s COVID-19 updates that you should know. Your daily dose of hope On Earth Day, there’s a silver lining to all the stay-at-home orders during the pandemic: Cleaner...
View ArticlePivoting to virtual events: 3 keys to bringing your show-floor online
Having to cancel the events that drive bottom lines and cement customer loyalties has become a stark, daunting reality for countless businesses in the wake of COVID-19, leaving the event industry...
View ArticleRearview analysis: COVID-19 is revealing blind spots in our businesses
COVID-19 business lessons are visible around the globe as the pandemic reveals blind spots, from supply chain woes to crisis planning to safety precautions. The best businesses will learn and adapt....
View ArticleCOVID-19 and hotel industry: Pivoting to fill rooms – but minibars will...
COVID-19 has the hotel industry re-inventing how they do business. From health workers, to patients, to day rentals, rooms are filling, but not the minibars. The post COVID-19 and hotel industry:...
View ArticleCOVID-19 Update: Friday, April 24, 2020
COVID-19 update for Friday, April 24, 2020: The news, updates, and data you need to know, along with your daily dose of hope. The post COVID-19 Update: Friday, April 24, 2020 appeared first on The...
View ArticleBuying behavior after COVID-19: e-commerce boom will remain
Once difficult to explain, digital transformation has been clearly defined by the pandemic. Buying behavior after COVID-19 will still rely heavily on e-commerce, and retailers need to be ready for...
View ArticleA human customer experience connects us in a socially distanced world
Whether serving your customers essential needs or less critical wants, you're still serving a person. The human customer experience matters more than ever. The post A human customer experience connects...
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