The good, the bad, and the mortifying: What it’s really like to work from home
If ducking video cameras were an Olympic sport, you could take the gold. Sound familiar? We thought so. From loud flushing incidents to sleepy call participants, here's some of the best work from home...
View ArticleThe future of e-commerce: 3 trends driving change
The future of e-commerce is being forged by three trends: the reinvention of brick and mortar, the rise of headless commerce, and an omnichannel strategy.
View ArticlePrivacy, please! Everyone wants your personal data – here are 3 ways to...
Heard of "Off-Facebook Activity" settings? The author of this post had 491 websites gathering data on her. Learn how companies are tracking your data, and what steps you can take to protect it.
View ArticleHow to increase sales rep retention: 4 ways to keep your best sellers
The average cost to replace a top-performing sales rep can amount to DOUBLE their salary. Learn the sales rep retention tips to keep your top sellers focused on selling, not updating their resumes.
View ArticleEmbracing the broken: The gift of not chasing perfection
To bend toward perfect for someone else is never going to yield sustainable, personal satisfaction. Learn how to stop chasing perfection and start living your best life.
View ArticleBack to the future with chatbots and conversational AI in 2020
Hey, McFly, the future is here. Conversational AI is helping businesses automate customer facing conversations and engagements like customer service and lead generation inquiries.
View ArticleI hate shopping. Here are 5 reasons I stand in line at Sephora (Listen up,...
As countless retailers shutter their physical locations, Sephora is expanding. Learn the brick and mortar retail trends that are contributing to their success.
View Article5 sales territory management tips to keep sales reps happy and bottom lines...
When it comes to sales territory management, there's a lot at stake: Effective sales plans with balanced territories and attainable quotas are essential to maximize sales performance and exceed revenue...
View ArticleOmnichannel customer experience: Turning chaos into community
Any aspect of your brand that touches a customer or a potential customer is part of your omnichannel customer experience - and having or not having an omnichannel CX can make or break you today.
View ArticleCustomer loyalty vs customer advocacy: Turning customers into brand enthusiasts
A loyal customer will return to a brand, but an advocate will evangelize for your brand, sharing what makes your company so special to their family, friends, and colleagues.
View ArticleMobile commerce *IS* commerce: Smartphones drive 50% of e-commerce sales
Actually talking on the phone...not so much. But consumers are making smartphones the method for HALF of all e-commerce purchases today - and that number only looks to get bigger. Learn the trends...
View ArticleDTC trends: Up your direct to consumer game with these killer moves
Don't ring the death knell for brick and mortar quite yet: Learn the DTC trends that are reviving retail and breaking barriers.
View ArticleWhich comes first: The chicken or the egg? The product or the experience?
Which came first, the chicken or the egg? People have wrestled with this conundrum for thousands of years. And what does any of this have to do with utilities and customer experience?
View ArticleB2B subscription models: A guide for buying into the future of e-commerce
As a consumer, you likely have a few subscriptions for products and services–possibly for entertainment, software; even pet food. B2B subscription models can offer the same bottomline and loyalty...
View ArticleThe Covid-ification of CX: How tech is bolstering humanity in the wake of...
As the world wakes up to a new reality, one in which coming together isn’t necessarily a practical solution, how do businesses ensure their customers continue to trust them through the pandemic, and...
View ArticleMore CEOs named Jeff than women CEOs and other fun stats for #IWD2020
International Women's Day is upon us, so there's no better time to reflect on the truth that the needle on equality isn't moving. It's time to mandate change.
View ArticleM-commerce examples: 3 brands that are absolutely crushing it
Mobile commerce, or m-commerce, is rising fast as more shoppers are shopping, paying, and banking on their small screens, with expectations for the same seamless experiences on-the-go that they've come...
View Article19 Steps your business can take today to combat COVID-19
Humanity and commerce are inextricably linked. Learn 19 actionable steps your business can take today to combat COVID-19. By embracing a spirit of flexibility and purposeful management, you'll find...
View ArticleThe case for EQ: Why emotional intelligence in business matters
Emotional intelligence in business boosts productivity, employee engagement, efficiency, customer satisfaction, and profits, so it's no wonder EQ has the attention of the business world.
View Article2020 customer service trends: Explore the future of service
Service is changing faster than ever. Learn the 2020 customer service trends that can help you keep up with customer expectations in the wake of social media, AI, and IoT.
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