Customer data trends in 2020: Impacting CX for years to come
Learn the top three customer data trends in 2020 that will have the most impact on customer experience and the future of business.
View ArticleWhat is neuromarketing? How your brain responds to branding
Frito-Lay wanted to grow market share among women. Their research using fMRI revealed that shiny packaging stimulated the area of the brain that produces feelings of guilt & shame. This insight led...
View ArticleCircular economy examples: Brands changing the game in 2020
Circular economy examples: Learn the brands that are leading the way to a more sustainable future, and how they're doing it.
View Article3 consumer privacy & data protection trends for 2020
Learn the top consumer privacy and data protection trends in 2020 and what businesses must do to stay abreast of regulations - and customer expectations.
View ArticleCall center CRM: Your questions answered (Yes, customers still call)
All your questions about a call center CRM you were afraid to ask, answered - beginning with: Yes, customers do still call!
View ArticleHow to create a customer experience strategy: A tactical guide
81% of companies expect to focus more on CX, but half say they aren't sure where to start. Learn how to create a customer experience strategy in three phases.
View ArticleExamples of blockchain in 5 industries: From geek tech to game-changer
In only a few years blockchain has gone from subversive geek tech to a serious game changer across sectors and industries on a global scale. Here's five great examples.
View Article2020 technology trends changing the business landscape
2020 technology trends to watch: cryptocurrencies, edge computing, brain-to-computer interfaces, AI-driven development, and autonomous delivery.
View ArticleCRM Trends for 2020: Users want products that give back
What are the CRM trends for 2020 to watch? It's all about increasing user adoption by making customer relationship management software simpler and more powerful.
View ArticleThe Customer Journey in 2020: 3 Steps to Success
What does the customer journey in 2020 look like? For successful retailers, the focus is on making it as simple as possible.
View ArticleSales Audit Process: 5 Sales Audit Steps to Better Forecast & Plan Spend
Learn the best practices for the sales audit process, including what it is, who to include, what questions to ask, and how to complete the audit.
View ArticleWhat is e-commerce? Definition, benefits, examples
E-commerce is the online buying and seLearn all about the benefits of e-commerce and examples of the best e-commerce sites out there.
View ArticleUX vs UI vs CX: What’s the difference and why is each so important?
UX vs UI vs CX: If your 3rd party delivery driver throws the package containing a fragile item over the fence, the customer is going to blame you, and this is going damage your overall CX, no matter...
View ArticleAbout last night: Drunk shopping drives $45B for e-commerce
Drunk shopping is big business for retailers and e-commerce platforms: Americans spend an estimated $45 billion annually clicking "purchase" after clinking glasses.
View Article2020 Marketing trends: The why behind the what
It follows that in the era of selfies and subscription boxes, consumers are becoming ever more demanding of personalization.
View ArticleCustomer Experience Trends for 2020 and Beyond
Customer experience trends for 2020 are much more than one-off projects that can be implemented over a quarter, or even a year. As businesses continue to be considered the most trusted institutions, CX...
View ArticleThe ethical supply chain: Definition, examples, stats
Consumers expect more from the brands they buy from, and an ethical supply chain is now a requirement. Learn what it means and how to get started.
View ArticleClosed loop production: Sustainability across the entire supply chain
Closed-loop production systems drive sustainability across the entire supply chain by eliminating waste and clearing the path for a circular economy.
View ArticleHow order management drives a better customer experience
Master e-commerce and the customer experience with an order management system that can help you keep your brand promises while driving profitability.
View ArticleMarketplace facilitator tax collection: Are you ready?
Marketplace facilitator tax collection is the law as of January 1, 2020, and e-commerce platforms and marketplaces find themselves scrambling to adapt to the new requirements.
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