3 ways to revamp your customer experience
Poor customer service costs businesses more than $75 billion a year, and shoppers are willing to spend 17% more with companies that deliver exceptional customer service.
View ArticleDear Grocer: A letter to grocery retailers in 2019
Grocery retailers built their kingdoms on loyal customers who didn't waiver from the brands they trusted. But kingdoms crumble, and retailers must catch up to the new normal.
View ArticleSingle page applications and progressive web apps can improve CX
Single page applications and progressive web apps can improve customer experience, and within a few years, most e-commerce websites will be built with them.
View ArticleA case for humanity: The benefits of remote work
We know the business cases regarding the benefits of remote work, but another reason emerges; the most important reason of all: humanity.
View Article4 ways to improve customer service
What differentiates brands today isn’t their product - it's the customer experience. Learn how to improve customer service to create loyal customers.
View ArticleHow sustainability in retail is changing the future of commerce
Sustainability in retail is an increasingly important consideration in purchasing decisions. Balancing the fine line of CX and inventory is challenging retailers to do better. But how?
View ArticleWhat is multichannel marketing?
Whether via email, app, social, website, television, radio, print media, billboards, or in-store, multichannel marketing incorporates a unified strategy across channels.
View ArticleWhat is customer experience? For brands, it’s everything
What is customer experience? Brand messaging and morals, social interactions, sales processes, in-store experiences, and customer service, for starters.
View ArticleCross-channel marketing: Best practices for success
Cross-channel marketing represents the fundamental shift in consumer preferences toward digital channels. B2B and B2C customers alike want experiences that are consistent, personalized, dynamic, and...
View ArticleImprove brand reputation with these 4 strategies
To have a strong, profitable brand, you need a strong - and positive - reputation. Here are four strategies to help improve brand reputation, which will lead to a stronger bottom line.
View ArticleA modern guide to mindfulness at work
Mindfulness at work is something we're hearing a lot about these days. It's supposed to make our lives better, but what is it, and can it help our careers?
View ArticleThe customer feedback process can make or break your business
Gain insights into your CX via the customer feedback process. Analyzing data and making actionable steps improves CX, boosting profits and customer loyalty.
View ArticleThe e-commerce value trap: The cost of missing metrics
Does your e-commerce work offer value, or does it fall into an e-commerce value trap? Learn the questions you need to ask when embarking on new projects.
View ArticleAccount-based marketing: How to drive ROI, engagement, and deal size
Boost your ROI, win rates, deal size, and account engagement with account-based marketing.
View ArticleWhat the Amazon effect means for B2B customer experience
The Amazon effect is disrupting the B2B industry, just as it evolved B2C and e-commerce models, placing customer experience at the forefront of everything.
View ArticleFrom me to we: How brand social good initiatives impact CX
When brands have a larger purpose, customers relate to them on a more personal level, which ultimately drives loyalty and completes the customer experience.
View ArticleGuiding principles of a five-star customer experience strategy
Learn the 5 principles of a customer experience strategy that will engage customers in meaningful ways, across all channels and interactions.
View ArticleUK retail: 8 ways to maximize a £102bn opportunity
Retail in the UK is evolving, driven by a competitive market and shoppers demanding the latest tech to enhance the customer experience. Seamless shopper journeys are a must, and retailers need to...
View ArticleWhy a great content experience is critical to CX
The right content on the right channel at the right time – that´s what creates a perfect content experience for a perfect customer experience.
View Article6 reasons mobile operators struggle with A2P monetization
Analysts estimate that fraud and costs bypass result in over $6b A2P revenue losses per year. Learn the barriers to A2P monetization.
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