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Channel: The Future of Customer Engagement and Experience
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4 marketing types: Which are you?

Marketers need to be agile and responsive to the needs of their audience. How to cut through the noise and identify the marketing type that you need.

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Mobile messaging for retail: The key to customer engagement

Enhance the omnichannel customer journey with mobile messaging for retail while also boosting your bottom line and customer engagement.

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Boost e-commerce revenue with intelligent customer service

Intelligent customer service can boost e-commerce and the customer experience. What are you waiting for?

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Balancing act: Human intelligence, not AI, is the crucial factor in talent...

A hybrid model of both human and artificial intelligence is transforming Human Resources and talent acquisition.

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Of the Star Wars ice fox and other unsung heroes

As we've come to discover with the unsung heroes in our own lives, the Star Wars ice fox is likely to play a role greater than initially believed.

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Avoid the call of the Dark Side and discover e-commerce victory

A long time ago, in an economy far, far away, a band of Jedi Entrepreneurs fought to win the Digital Rebellion. Discover how you can also gain e-commerce victory with The Force.

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The sales warrior: Which lightsaber are you wielding?

We are living in a period of customer war, as companies battle to win the competition in the Digital Age. During this time of revolution, Sales Warriors have been waging a war utilizing Big Data, but...

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The last marketer: It’s time for marketing to end

There is a path away from the Dark Side of marketing: The future of marketing revolves around mindful marketing and customer experience.

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Shopping in a galaxy not so far away: AI and robots in e-commerce

The original Star Wars years taught GenX that robots are futuristic. That’s no longer true, and hasn’t been for a while, now. AI and machine learning are crucial to e-commerce in the digital age.

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Imagine, you must: Boost customer engagement with the wisdom of Yoda

If Yoda’s advice can bring down Emperor Palpatine, imagine what it could do for your customer engagement.

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Retail’s untamed power: Avoid the Death Star that holiday promotions create

Holiday promotions are a necessary evil, but they form a Retail Death Star when shoppers expect deep discounts and leave brands to perish when they don’t get them.

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Use the Force: 5 marketing lessons from Star Wars

Though difficult to see, we know that the future of Star Wars will be strong. 5 marketing lessons from the Star Wars franchise.

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These aren’t the data files you’re looking for

Rebels hacked the Death Star. Is your organization next? Protecting customer data is mission critical. Read up on cybersecurity measures that you must take now.

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GDPR is the Y2K of digital marketing – in a good way

The European Union’s upcoming General Data Protection Regulation (GDPR) could be the digital marketing equivalent of Y2K – in a good way.

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Grow now: Cloud billing solutions mean real-time revenue opportunity

The opportunity for enabling business model innovation at scale is imminent. Learn more about how to drive revenue with cloud billing solutions.

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The future of SMS and text messaging: Superpowers of conversion and customer...

Boasting an open rate of over 90%, the key to customer engagement, retail growth, and personalized services lies in future of SMS and text messaging.

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Your customers are talking – are you listening?

In a digital-first world, consumer products companies should be fast, granular, and connected with customers. It’s not enough to have great products – consumers want an overall brand experience.

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The art of conversation in an omnichannel world

We live in the age of omnichannel, where how a brand communicates with their customer is as important, if not more important, than the products they offer. Are you listening to your consumers?

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3 must-have qualities for sales professionals in an omnichannel world

You know that digital disruption has changed the buying process. It has also revamped what is required of sales professionals in an omnichannel world.

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2018 mobile industry predictions

2018 mobile industry predictions cover a wide swath: Mobile messaging (SMS, RCS, messaging chat apps), authentication and blockchain, IoT, Apple, network neutrality and much more.

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